Vani Saxena

A dynamic professional with 7 years of experience in client servicing, event management, and project management (non-tech). Expertise in marketing, negotiation, customer success, and key account management, with a strong ability to handle multiple projects simultaneously. Skilled in communication management, team management, conflict management, change management using situational leadership.

Proficient in digital marketing, SEO projects, and MIS. Known for swiftly acquiring new skills and applying them effectively also consistently deliver high-quality results while meeting deadlines and exceeding client expectations.

Assistant Manager – Projects - AIS Business Solutions

(2024-10)

• Defined project scope, objectives, and deliverables by interpreting SOWs and BRDs; developed detailed plans, schedules, and resource allocation strategies.
• Managed the complete project lifecycle, including planning, execution, risk assessment, budget control, and governance, while tracking progress against scope, timelines, and deliverables.
• Acted as the key liaison between clients, stakeholders, and teams, ensuring alignment, clear communication, and timely issue resolution.
• Directed cross-functional teams, assigning responsibilities, balancing workloads, and optimizing resources to achieve milestones and quality outcomes.
• Implemented risk and issue management practices, including mitigation strategies and risk registers, to ensure project continuity.
• Delivered accurate reports, maintained comprehensive documentation (plans, matrices, billing cycles), and ensured compliance with governance standards.
• Secured on-time delivery, obtained client sign-off, and facilitated knowledge transfer and closure activities.
• Acted as key liaison between clients and internal stakeholders to manage expectations and foster long-term relationships.
• Supported process improvements, strategic planning, and post-project evaluations in collaboration with senior teams.
• Time to time collaboration with relevant teams on process improvements, strategic planning, and post-project evaluations.

Assistant Manager - Pride India

(2024-02 - 2024-10)

• Audited stock, inventory, shipment, and billing reports for accuracy and compliance.
• Coordinated daily with vendors and US-based facility managers (Kentucky, Erlanger, LV, Easton PA) on stock and billing updates.
• Managed multiple key accounts, serving as the primary liaison between clients and the company.
• Conducted weekly client interactions to review progress, address issues, and ensure SLA adherence.
• Led cross-functional teams (4–8 members) to deliver projects and accounts within agreed timelines.
• Oversaw project execution by managing schedules, problem-solving, and ensuring timely delivery.
• Organized team-building activities and feedback sessions to improve collaboration and performance.

Assistant Manager – Project Management - RnF Technologies

(2021-09 - 2023-12)

• Served as primary client contact, managing communication, expectations, and escalations.
• Oversaw multiple concurrent international projects, ensuring SLA adherence, deadlines, and quality delivery.
• Led cross-functional teams, applied Agile methodologies, and optimized resource allocation.
• Maintained client accounts, budgets, and risk registers while ensuring compliance with internal processes.
• Identified process improvements and product enhancements aligned with client needs.

Sr. Executive – Business Development - Cobold Digital

(2021-02 - 2021-05)

• Managed client communications via calls, emails, and newsletters.
• Developed social media strategies (LinkedIn, Facebook) for business growth.
• Coordinated with internal teams to support business expansion and client servicing.

Client Servicing Manager - Techtronics

(2018-05 - 2021-01)

• Managed client communications, campaigns, and CRM activities across branches.
• Planned and executed ATL/BTL events and marketing initiatives.
• Coordinated with vendors, ad agencies, and media partners to deliver creatives and campaigns.
• Oversaw social media management, website updates, and collateral development.

Client Servicing Manager - OGM Events

(2016-01 - 2018-04)

• Delivered end-to-end event management for clients like Mobikwik, Paytm, AAJ Tak, and Shuttle.
• Handled budgets, schedules, vendor coordination, and client communication.
• Successfully executed ATL, BTL, and online campaigns.

Sales/Relationship Manager - Enrich Data Services

(2013-06 - 2015-12)

• Managed client relationships, sales targets, and communication strategies.
• Trained and guided sales teams, boosting performance and revenue generation.
• Maintained brand databases and ensured smooth customer engagement.

Certification - Digital Marketing - Delhi Institute of Digital Marketing (2021)

PGDM - Marketing Management - Welingkar University, Mumbai (2020)

BJMC - Kasturi Ram College (IP University) (2013)