Vani Shri

Results-driven Salesforce professional with 5+ years of experience in Salesforce platform administration, production support, release governance, and business stakeholder management across Service Cloud, Experience Cloud, and Sales Cloud. Strong expertise in managing enterprise Salesforce environments, Copado CI/CD, user lifecycle management, integration support, and critical incident resolution. Known for strong ownership, continuous learning, and delivering stable business solutions in high-volume environments.

Senior Engineer – Salesforce Platform Administration - Ashley Furniture

(2024-12)

• Manage Salesforce platform supporting 20,000+ user licenses across multiple business functions.
• Perform production health checks, org optimization, monitoring, and platform governance activities.
• Lead P1/P2 incident management with root cause analysis and timely stakeholder communication.
• Administer profiles, permission sets, roles, sharing rules, and security compliance controls.
• Support Service Cloud, Experience Cloud, and external database integration systems.
• Coordinate release monitoring and project-level delivery support with business leadership.
• Drive license optimization initiatives to reduce platform cost and improve operational efficiency.

Senior Consultant – Salesforce Development & DevOps - Sopra Steria

(2023-04 - 2024-10)

• Delivered Salesforce development support using Apex, LWC, and advanced admin configuration.
• Managed Copado CI/CD pipelines across Dev, QA, UAT, and Production environments.
• Implemented release governance, deployment quality checks, and rollback planning.
• Supported production issues and coordinated between QA, development, and business teams.

Business Enabler – Salesforce Admin / DevOps - Cholamandalam Finance

(2021-10 - 2023-04)

Handled Salesforce administration, development, and release support for finance operations.

• Supported payment integrations with enterprise systems and external transaction platforms.
• Built reports, dashboards, and process automation to improve business efficiency.
• Managed environment stability and user support across multiple teams.

Salesforce Developer - DigiKAS Experience Excellence

(2020-09 - 2021-10)

• Developed Visualforce pages and Lightning components for business applications.
• Configured custom objects, fields, validation rules, workflows, and security settings.
• Supported platform maintenance and day-to-day administration activities.

Master of Computer Applications - Computer Applications - Anna University (2016 - 2018)

Bachelor of Computer Applications - Computer Applications - AVC College (2013 - 2016)