Vanshika Arora

Dynamic and seasoned Lead Cabin Attendant with over 6 years of experience in the fast-paced aviation industry, primarily serving on the Lucknow-Delhi route with Indigo Airlines. Demonstrated excellence in ensuring passenger safety, comfort, and satisfaction while upholding the highest standards of in-flight service. Adept at leading, training, and motivating cabin crew teams to exceed service expectations and maintain operational efficiency.

Skilled in emergency preparedness, having conducted numerous safety demonstrations and managed critical in-flight situations with composure and professionalism. Proven track record of enhancing customer service through effective communication, problem-solving, and personalized passenger care. Committed to maintaining strict compliance with aviation regulations and company policies.

Lead Cabin Attendant at Indigo Airlines (2018-11 – Present)

Led cabin crew operations, managed passenger safety and comfort, oversaw emergency procedures, and maintained operational efficiency across multiple flights.

• Led pre-flight briefings for cabin crew members, ensuring they were well-informed about the day's flight details, including any special requirements such as passengers with disabilities or VIPs on board.
• Checked that all safety equipment was in place and functioning correctly, and verified the proper stocking and loading of necessary supplies, including food and beverages.
• Directed and assisted other cabin crew in demonstrating safety procedures to passengers, ensuring all passengers complied with safety regulations throughout the flight.
• Managed in-flight emergencies by coordinating with the cockpit crew and guiding the cabin crew in emergency response actions, ensuring passenger safety and calm.
• Delivered high-quality customer service by the cabin crew, addressing and resolving passenger complaints or issues promptly. Provided special attention to passengers with additional needs.
• Supervised the cabin crew's work, providing guidance and feedback to ensure high performance and identifying training needs. Conducted performance evaluations, fostering a positive work environment.
• Acted as the primary liaison between the cockpit crew and cabin crew. Communicated flight-related updates to passengers, including any delays, turbulence, or changes in flight path.
• Led post-flight debriefings with cabin crew to discuss the flight, address any issues, and suggestions.
• Ensured the cabin was thoroughly cleared, cleaned, and restocked for the next flight, maintaining high standards of cleanliness and preparation. Complied with all aviation regulations and company policies.
• Engaged in ongoing training programs and workshops to enhance personal skills and service quality.

Master in Business Administration in MBA – Maharshi Dayanand University (2024)

Bachelor of Business Administration in BBA – NMIMS University (2020)