Varaganti Harsha

Motivated and customer-focused professional with hands-on experience in customer service operations and a Bachelor's degree in Computer Science. Skilled in customer relationship management, telecalling, data analysis, and AI fundamentals. Seeking an opportunity to contribute technical expertise and communication skills while delivering exceptional customer experiences and supporting organizational growth.

Customer Care Officer (CCO) | Telecaller | CX Feedback Specialist at OnePlus Service Center, Hitech City, Hyderabad (2025-10 – Present)

• Managed customer walk-ins and ensured smooth service center operations.
• Handled inbound and outbound customer calls for service updates, appointment scheduling, and follow-ups.
• Collected, analyzed, and documented customer feedback to improve Customer Experience (CX), NPS, and Voice of Customer (VOC) metrics.
• Coordinated with service technicians to communicate repair status and turnaround time (TAT) updates.
• Maintained accurate customer records, complaints, and service documentation.
• Assisted in preparing employee KPI reports and monitoring service performance metrics.
• Resolved customer concerns professionally while maintaining high customer satisfaction.

Bachelor of Science in Computers – Pragathi Degree College (2021 – 2024)

Intermediate in MPCS – Sri Chaitanya Junior College (2019 – 2021)

SSC – Bhashyam High School (2018 – 2019)