Varshini Madan Chandran

Detail-oriented banking professional with over 5.5 years of experience in retail and investment banking operations. Skilled in managing client relationships, handling diverse banking transactions, and providing tailored financial and investment solutions. Experienced in reconciliation processes, including trade, cash, and position reconciliations, with a strong understanding of financial instruments, settlement cycles, and risk controls.

Committed to maintaining data integrity, enhancing operational efficiency, and delivering high quality service in dynamic financial environments.

Relationship Manager | Grade: Assistant Manager at ICICI BANK LTD (2019-07 – 2022-06)

Started banking career as SENIOR OFFICER in ICICI Bank Ltd as a Cashier. After 9 months of serving ICICI Bank's Rural region, got promoted as ASSISTANT MANAGER in metro Siruseri Branch. Adept at Client Handling, providing complete front end support, engaging clients directly and servicing according to their needs.

Learnt and actively got involved in all end to end facets of Banking operations. Handled high value clients accounts as RM with solutions for their queries and investment suggestions. Managing, Coaching and Leading new employees about the overall operations and banking products, guiding them with necessary strategies and action plans to sell banking products in the right manner.

• KYC Updating/Processing
• Cash Payments and Receipts
• Processing Fund Transfers, NEFT/RTGS And Demand Drafts
• Processing Customers, Service Requests Like Stop Payments, Cheque Book Request, Etc
• Comply With All Operational, Security and Control Policies and Procedures
• Products handled: All type of asset products and liability products
• Achievements: Achieved operating income every month and qualifying in Zonal Head Level Contests
• Got facilitated in front of zonal head of Chennai for over Achieving the assigned targets in last financial year, March 2021
• Maintaining service score to customers on the rate of 90 to 100% every month

Alternative operation reconciliation | Grade: Associate 2 at STATE STREET CORPORATE SERVICES Pvt Limited (2022-07 – 2025-01)

Performed cash, trade, and position reconciliation between internal books and external counterparties, ensuring data accuracy and timely resolution of breaks. Conducted position reconciliation across multiple asset classes to maintain integrity of trading and settlement data.

• Served as a tester for the ARO (application reliability operation), an upgraded automated reconciliation platform developed to replace the legacy Mosiki Geneva reconciliation tool
• Executed UAT (User Acceptance Testing) and functional testing to validate system performance, accuracy, and automation capabilities
• Collaborated closely with development and operations teams to identify defects, streamline processes, and improve reconciliation efficiency
• Designed and delivered comprehensive training sessions (Zoom and classroom) for BAU (Business-As-Usual) teams over an 8-month period, covering end-to-end functionality and new workflows in the ARO Tool
• Trained/Guided new joiners regarding the testing
• Looked on Service request tickets raised by the BAU team who worked on the ARO application and resolved it
• Contributed to process improvement initiatives, enhancing reconciliation accuracy and reducing manual intervention

Post Graduate Diploma in Banking Operations – NIIT (2019)

B.COM in CORPORATE SECRATARYSHIP – Hindustan College of Arts & Science (2015 – 2018)

Higher Secondary – GRG Matriculation Higher Secondary School (2013 – 2015)

SSLC – GRG Matriculation Higher Secondary School (2011 – 2013)