Vartika Srivastava

SAP VIM Consultant with 3+ years of experience in SAP VIM, OpenText VIM, and RISE with SAP migration support. Successfully maintained 95% SLA compliance while delivering production support, resolving incidents, service requests, and business-critical issues. Experienced in production support, incident management, end-to-end PO and Non-PO invoice processing, OCR support, DP document processing, workflow monitoring, exception handling, and SAP VIM configuration support.

Contributed to the successful implementation of 100+ Change Requests (CRs), collaborating with cross-functional business and technical teams to deliver high-quality solutions. Proven ability to troubleshoot complex issues, collaborate with business and technical teams, and deliver high-quality solutions.

Software Engineer | SAP VIM Consultant - HCL Technologies

(2022-04)

• Provide SAP VIM production support by resolving incidents and service requests within SLA timelines.
• Support end-to-end PO and Non-PO invoice processing activities.
• Monitor OCR, email channel, and document processing activities.
• Investigate and resolve DP document issues and invoice exceptions.
• Monitor and support SAP VIM workflows, approval routing, and pending work items.
• Support SAP VIM/OpenText VIM configuration activities related to workflows and document processing.
• Perform root cause analysis for recurring issues and recommend preventive actions.
• Gather business requirements and implement Change Requests (CRs).
• Contributed to the RISE with SAP migration by supporting migration validation, regression testing, defect resolution, and post-golive stabilization.
• Support SAP S/4HANA integrated business processes and collaborate with cross-functional teams.
• Prepare knowledge documents and support documentation for operational excellence.

M.Tech - Embedded System - C-DAC Mohali

B.Tech - ECS - IET Faizabad