Varun Guvvala

Application Support Engineer with 3.11 years of experience in Oracle Flexcube Production Support, SQL, PL/SQL, Linux, API Monitoring, Incident Management, ESB Monitoring, Dynatrace, ServiceNow and JIRA. Experienced in troubleshooting production issues, log analysis, root cause analysis, deployment support, banking operations, and stakeholder management. Strong expertise in supporting mission-critical banking applications and ensuring high availability of production systems.

Software Associate Engineer - VSM Software Pvt Ltd

• Providing L2 Application and Production Support for Oracle Flexcube Banking applications.
• Investigating incidents, analyzing logs, identifying root causes, and resolving production issues within SLA timelines.
• Monitoring FCDB, GEFU, NEFT, RTGS, BO Reports, BI Reports, API and Flash API environments.
• Troubleshooting SQL and PL/SQL related production issues.
• Simulating production issues through Postman and analyzing FCRJLOG/FCRJDEBUG logs for resolution.
• Performing API testing, deployment validation, and end-to-end production verification.
• Monitoring ESB message flows, queues, service health, and backend integrations.
• Using Dynatrace for application monitoring and issue detection.
• Coordinating with infrastructure, network, application, and third-party vendor teams for issue resolution.
• Managing incidents and change requests using ServiceNow and JIRA.
• Performing Linux server monitoring and connectivity validation activities.

Bachelor of Computer Science - Computer Science - Sri Vyshnavi Degree College (RU)