ASST. GENERAL MANAGER at KALSANG (2025-07 – Present)
- Managing multiple stores or locations in a specific geographical region
- Recruiting, training, and evaluating store managers and employees
- Communicating with team members and superiors, providing progress updates, and presenting ideas and suggestions
SR RESTAURANT MANAGER at THE STREET CHIMNEY (2024-11 – 2025-04)
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Appoint department heads or managers and assign or delegate responsibilities to them.
RESERVATION / SR RESTAURANT MANAGER at SANDOZ BBQ AND CAFÉ SANDOZ (2022-01 – 2024-05)
- Handled modifications, cancellations, and special requests with a focus on customer satisfaction.
- Managed reservation inquiries via telephone, email, and in-person, delivering exceptional customer service.
- Conducted follow-up calls and emails to confirm bookings and provide pre-arrival information.
ASST.GENERAL MANAGER.(CATERING & KITCHEN) at ZIFFY FOODS (2021-01 – 2022-01)
- Controlled expenses and allocated financial resources to reach budget goals.
- Analyzed market trends and adjusted business strategies to capitalize on new opportunities for growth.
F&B MANAGER at FREEDOM ROOST BY SANDOZ (2018-11 – 2020-12)
- Created and executed a comprehensive training program that increased employee productivity
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
RESTAURANTMANAGER at TOO INDIAN KITCHEN AND BAR (2017-06 – 2018-09)
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
ASSISTANT RESTAURANT MANAGER at ACE OF FLAMES (2015-12 – 2017-01)
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction.
- Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
F&B EXECUTIVE at 1 BOULEVARD (2014-08 – 2015-11)
- Facilitated staff training sessions on customer service excellence and product knowledge.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
GSA at EATON SMART (2013-07 – 2014-07)
- Identified, investigated and corrected restaurant service issues to maintain customer satisfaction. Built and maintained courteous and effective working relationships
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Industrial Training at EATON SMART (IGI AIRPORT) (2012-01 – 2012-05)
