Varun Kumar Ghoshal

Aspiring to commence my career at well reputed organization and to achieve good progress in my career through all my best knowledge and great learning efforts.

MIS, MS Excel reporting at iEnergizer (2023-09 – 2026-01)

• V lookup, H Lookup, Pivot Table, sorting and filtering of data
• Data entry etc.

Subject Matter Expert – Chat Process (Telecom) at iEnergizer (2011-03 – 2023-06)

Providing first level support to the new joiners to interact with US customers after their training. Similar profile of a Team Leader.

• Responsible for their attendance, product knowledge support, Handling escalations and providing a work environment where they can grow up to the level to join the production team.
• Develop formal dashboards to communicate results of audit activities to senior management
• Manage multiple job works including team meating, meating with management, regular brieefing, Reporting for team performance.

Customer Care Executive – Domestic Voice (Telecom) at Aegis LTD (2007-03 – 2011-03)

• Handling Inbound calls.
• Handling Escalations
• Providing product knowledge support to the team members
• Preparing PPT for training purpose of the team members
• Working as a Senior with all responsibilities for night shift without presence of higher management

Backend Processes at Small vendor company

Earlier worked for a small vendor company in different backend processes including MSDS form processing, MS Word and MS Excel job works etc.

Bachelor of Computer Application in Computer Application – Sikkim Manipal University (2014)

Intermediate (12th) – BIEC Patna

10th – BSEB Patna