Varun Tiwari

A Retail & Store Management professional experienced with working in multi-National performance for sportswear and fashion brands. Enriched in Retail Management, Customer Relationship Management, Team Management, Inventory Management, Merchandising, Buying Trend Analysis and Store Profit & Loss Management, New Store Opening skills and with mental ability in working with limited resources to get the optimum result. Presently, pursuing Post Graduate Diploma in Management from Weilingkar Institute of Management Development & Research, Mumbai.

CLUSTER MANAGER - SSIPL LIFESTYLE PVT LTD. - DELHI NCR (Delhi, Noida, Gurugram)

(2024-02 - 2025-06)

Currently Managing 5 stores Yearly Business of 34 Cr Approximately.

• Managing 5 stores (EBO-4 & FO-1) with a team of 65 people
• 1- Levis Select City walk (New Delhi)- AVG Bus- 1.55 Cr/Month
• 2- Levis MGF Mall GF (Gurugram)- AVG Bus- 0.62 Cr/Month
• 3- Levis GIP Mall (NOIDA)- AVG Bus- 0.27 Cr/month
• 4- Levis Joy street (Gurugram)- AVG Bus- 0.17 Cr/month
• 5- Levis Ghitorni (FO) (New Delhi) Avg Bus- 0.29 Cr/month

CLUSTER MANAGER - RUCHI LIFESTYLE PVT LTD. - GUJARAT (Anand to Vapi)

(2023-01 - 2024-02)

Managed 9 stores & Yearly Business of 36 Cr Approximately.

• Managed 9 stores with a team size of 65 people
• Region Sales & Profitability boost up the sales with proper stock availability, Manpower & promotional schemes if required
• Maximizing Profitability
• Merchandising Expertise
• Staff training development
• Strategic thinker

Area Business Manager - SAR Retail Private Limited - Delhi NCR & North India

(2020-10 - 2022-11)

Managed the business of 18cr in a year and 19 stores with a team size of 110 people.

• Create store goals and communicated them to HOD
• Interviewed, hired and trained members of sales teams to perform in accordance to company's mission
• Develop and manage an efficient sales network to improve store performance
• Appreciate the contributions and accomplishments of sales employees through proper rewarding mechanism
• Evaluate matrix on specific product lines and instruct store manager to adjust inventory appropriately
• Prepare monthly and quarterly sales report and submit findings analysis to higher management
• Analyze regional market trends and discover new opportunities for growth
• Added 9 new stores to the portfolio at the new location and grew the business

Store Manager - Sports Station India Private Limited (SSIPL) - Mumbai & Pune, India

(2014-07 - 2020-09)

1500 sq. ft. store with a team size of 8 people. Responsible to develop business strategies to raise customer's pool, expansion of store traffic and optimize profitability. Meeting sales goals by ensuring high levels of customers satisfaction through excellent service.

Responsible for store administration & compliance with policies & procedure. Report on buying trends, customer needs, profits to Area Retail Manager. Handling grievances arises from staff or customers.

Conducting personnel performance appraisal to assess training needs & build career paths.

• Generated repeat business by delivering exceptional customer service and positive engagement
• Helped customers locate appropriate store locations of Levis products, answered questions about products and provided solutions for various customers' issues
• Generated repeat business by developing and maintaining strong team of store employees devoted to customer service
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
• Addressed and resolved strategy issues to support sales management and guide business direction
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
• Submitted reports to senior management to aid in business decision-making and planning
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
• Resolved customer service issues promptly
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
• Examined merchandise to verify correct pricing and attractive displays
• Answered questions about store policies and addressed customer concerns
• Coordinated weekly conferences with store associates to communicate sales and customer service goals
• Generated spreadsheets detailing sales information
• Maintained customer satisfaction with quick and professional handling of product returns
• Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives

Post Graduate Diploma in Management - Management - Weilingkar Institute of Management Development & Research

Post Graduation (M.A) - VBS Purvanchal University Jaunpur

Graduation (B.A) - VBS Purvanchal University Jaunpur

12th - UP Board

10th - UP Board