Vasanth Kumar K

Data & Reporting Analyst with 4+ years of experience in ITSM reporting and data analysis for US Healthcare. Skilled in Power BI, Excel, SQL, and ServiceNow, with expertise in Incident, Change, Problem, and Service Request reporting. Managed 15,000+ tickets/month, reduced report turnaround time by 83% through automation, and earned 13 TCS performance awards for analytical accuracy and stakeholder impact.

Data and Reporting Analyst - Tata Consultancy Services (TCS) - Chennai, India

(2022-08)

Client: Kaiser Foundation Hospitals, USA | Domain: US Healthcare

• Automate 5 recurring daily MIS reports using Excel VBA macros, cutting turnaround from 30 minutes to 5 minutes (83% faster) and freeing time for higher-value analysis.
• Own the ITSM reporting layer for 15,000+ ServiceNow tickets/month across Incident, Change, Problem, and Service Request Management - including automatic SLA breach-routing logic - giving leadership real-time visibility into compliance, volume, resolution time, and backlog.
• Serve as first point of contact for recurring-incident clarification, fielding stakeholder escalations and guiding resolution paths as part of Continuous Service Improvement (CSI).
• Design interactive, executive-facing Power BI dashboards with drill-down navigation, replacing static reports and giving senior leadership faster access to KPI detail for data-driven decisions.
• Deliver ETL and data validation using Power Query, SQL, and Power BI, keeping 15,000+ monthly records accurate and audit-ready for a US healthcare client.
• Maintain data integrity and confidentiality across all reporting for a HIPAA-relevant US healthcare account, with zero reported data-governance issues.

Bachelor of Engineering - Medical Electronics - Saveetha Engineering College, Chennai (2021)

Higher Secondary Certificate (HSC) - Bharathi Dhasanar Matric Hr. Sec. School, Arakkonam (2017)

Secondary School Leaving Certificate (SSLC) - Bharathi Dhasanar Matric Hr. Sec. School, Arakkonam (2015)