Vasanthapandiyan R

Technical & Cloud Support Engineer with hands-on production L1/L2 support and cloud monitoring experience for a banking client, backed by a web development internship and AWS/DevOps labs and projects.

Works with an SRE mindset: SLA-bound incident management, proactive monitoring and alerting, root cause analysis, patch and change discipline, and documented runbooks. Skilled in AWS (EC2, Auto Scaling, ELB, VPC, CloudWatch, CodePipeline), Terraform, Jenkins, Docker and Ansible. Immediate joiner seeking an AWS Cloud Support Engineer / SRE role.

Technical Support Engineer - Cloud Support, System & Monitoring (SRE practices) at Precision Group | Client: Jana Small Finance Bank (2026-02 – Present)

Roles & Responsibilities

• Handled L1/L2 incidents and service requests (access, Windows/Linux, network, application) and worked to close them within SLA.
• Escalated unresolved issues to L2/L3 with documented findings, error details and steps already tried, so the next team could continue without repeating checks.
• Followed up with users until the issue was confirmed resolved, and updated tickets with clear resolution notes.
• Monitored infrastructure health in OpManager (device status, CPU, memory, disk utilization) during shifts.
• Escalated critical alerts promptly to the right team to reduce downtime and recovery time.
• Isolated faults using ping, ipconfig, nslookup and port checks before escalation.
• Resolved DNS/DHCP, disk and login failures and recorded the fixes so repeat issues could be solved faster.
• Deployed OS and security patches and followed up on failed or pending updates to maintain patch compliance.
• Followed the change and compliance procedures required in a regulated banking environment.
• Administered Active Directory accounts, permissions, password resets and security policies per banking compliance.
• Supported endpoint security tools (Trend Micro, CrowdStrike, ManageEngine).
• Supported remote users via AnyDesk and TeamViewer.
• Maintained tickets, SOPs/runbooks and shift handover notes for continuous coverage across shifts.

Web Development and IT Intern at Marcello Tech

• Assisted in developing and deploying a full-stack web application (PHP, MySQL, JavaScript); resolved application and environment issues.

B.E. in Computer Science and Engineering – Latha Mathavan Engineering College, Anna University (2021 – 2025)

Higher Secondary (12th Std) – Seventh Day Adventist Matriculation Higher Secondary School (2020 – 2021)