Project & Delivery Manager | PMP® Certified | Presales & Solution Consulting | Pharma Serialization and Track & Trace
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Project and delivery manager with 13 years in regulated pharmaceutical manufacturing and capital equipment. Nine of those years spent running implementation programmes across MEA, APAC, LATAM and India. Over 200 serialization, aggregation, Track & Trace and vision inspection projects delivered at pharma manufacturing sites, owning scope, schedule, cost and quality through to customer sign-off.
The work sits inside GxP: computer system validation, GAMP 5, 21 CFR Part 11, data integrity, cGMP, CAPA and audit readiness, alongside serialization compliance under US DSCSA, EU FMD and GS1. The commercial side matters as much as the technical one. Standardizing how projects run lifted profitability by up to 30% and cut execution timelines by 5%. A restructured AMC business now brings in over INR 70 Lacs a year, with the margin owned directly.
Project Manager & Lead Presales Consultant - ACG Inspection Systems (ACG Group, global pharma packaging & inspection solutions) - Mumbai, India
(2023-05)
Run project and contract management for serialization, aggregation, Track & Trace and vision inspection systems sold to pharmaceutical manufacturers. Covers solution design, delivery, installation, commissioning, validation support and closure, against agreed scope, timeline, cGMP quality and budget. Act as single point of contact (SPOC) on multi-stakeholder site implementations.
Manage internal and customer stakeholders and lead escalations with cross-functional teams to keep serialization lines running. Lead presales and solution consulting. Write RFP and RFI responses and techno-commercial proposals, run feasibility studies, and finalize solution design and scope, including line configuration and connectivity with the customer's enterprise (L4) serialization platform.
Support customer validation and compliance. Prepare and review technical and validation documentation, support computer system validation under GAMP 5 and 21 CFR Part 11 expectations, and deliver compliant handover packages. Direct cross-functional teams across engineering, software, quality, supply chain and service.
Work with software teams through the SDLC in Agile ways of working, tracking backlog, defects and
Lead — Technical Services (MEA & APAC) - ACG Inspection Systems - Mumbai, India
(2021-01 - 2023-04)
Led technical services for MEA and APAC. Installations, commissioning, validation, audits and post-deployment support of Track & Trace, serialization and vision inspection systems at customer manufacturing sites. Built and scaled a structured AMC business to over INR 70 Lacs in sustained annual revenue, owning pricing, contract structure and margin.
Implemented centralized complaint tracking and resolution, improving SLA turnaround. Investigated field complaints to root cause and closed them through CAPA. Resolved serialization issues with cross-functional teams, protecting line uptime and continuity of serialized data capture for customers in regulated markets.
Optimized technical manpower across concurrent projects and ran inventory and cost-reduction initiatives that lowered operating expenditure. Built and delivered technical training programmes for customer end users and internal sales and service teams across the region.
Engineer — Technical Services - ACG Inspection Systems - Mumbai, India
(2017-01 - 2020-12)
Installed, commissioned, calibrated and troubleshot serialization and vision inspection systems at pharma customer sites, holding system performance and regulatory compliance. Ran product testing, software and system validation and quality control on electronic and software-driven inspection systems. Carried out root cause analysis and implemented CAPA on field issues. Fed structured field findings back to design and development teams for product improvement.
Engineer — Testing & Services - Pulz Electronics - Mumbai, India
(2013-02 - 2017-01)
Handled product testing, quality assurance, technical troubleshooting, installation and calibration of electronic systems to customer specification.
P.G. Diploma - Embedded Systems - IDEMI Mumbai (MSME, Govt. of India) (2013)
B.E. - Electronics Engineering - University of Mumbai (2011)
Diploma - Industrial Electronics Engineering - MSBTE (2008)