Sales & Reservation Manager at Tadoba Tiger King Resort (2018-06 – 2026-07)
- Manage end-to-end reservations, guest service, and OTA operations
- Coordinate jungle safaris and liaise with forest authorities
- Implement promotions and sales strategies to boost occupancy
- Maintain revenue reports and handle daily briefings with ownership
- Actively upsell and close sales on incoming reservation calls to maximize reservation revenue
- Track competitor rates and resort promotions while maintaining rate parity across all booking channels
- Build and maintain relationships with travel agents through regular outreach and promotional updates
- Ensure all guest complaints are handled professionally and resolved to the guest's satisfaction
- Ensure all bills and payments are collected from guests accurately and on time
- Follow up with guests regarding their stay and encourage online feedback to help grow resort sales
- Oversee resort operations and coordinate with the resort manager on daily operational matters
- Personally visit the resort during high-occupancy periods to oversee operations and ensure guests are highly satisfied
Negotiations Specialist at Desert Gate Tourism (2015-05 – 2018-02)
- Negotiated rates and promotions with hotel partners
- Handled allotments, stop sales, and site inspections
- Assisted reservation teams with contract updates and invoice checks
- Maintained hotel contracted rates and conducted regular rate comparisons against competitor websites
- Followed up with hotels for new market-based promotions and uploaded them daily
- Prepared daily reports for tour operators based on market requirements
Assistant Reservations Manager at Asiana Hotel (2012-11 – 2015-04)
- Oversaw FIT bookings, group bookings, travel agent bookings, rate updates, and guest communications
- Ensured rate parity and reservation accuracy across platforms
- Attended revenue meetings and managed commission invoicing
- Qualified incoming reservation calls, actively selling the hotel and working to close every inquiry
- Managed group bookings including rooming lists, movement distribution, and group information sheets prepared ahead of arrival
- Prepared VIP reservation reports for the Rooms Division Manager and weekly revenue reports
- Monitored room availability and best available rate, updating online channels and cross-checking competitor pricing accordingly
- Followed up on no-show and cancellation charges and pending payments
- Verified arrival and departure details and confirmed next-day arrivals with guests in advance
- Checked reservation request forms and correspondence, ensuring reservation accuracy in the hotel PMS daily
- Controlled complimentary and house-use reservations in line with hotel policies and procedures
- Ensured smooth communication and coordination between Room Reservations and Reception, Concierge, Sales, Housekeeping, and Accounting
- Supervised reservation staff performance and ensured consistent guest recognition across telephone interactions
- Handled guest complaints and served as liaison with concerned departments
- Tracked online travel agency rate changes and reviewed upselling performance of reservation staff
- Worked to maximize room sales and revenue, keeping the reservations department individually profitable
- Ensured proper shift handover with timely communication of updates to all reservation staff
- Met with corporate and leisure clients to build business relationships and secure bookings
- Attended weekly guest service improvement meetings and suggested operational improvements where needed
Team Leader – Front Office & Reservations at Centro Sharjah Hotel (Rotana Group) (2012-02 – 2012-10)
- Supervised front office team and managed room blocks
- Resolved guest complaints and ensured smooth coordination with all departments
- Conducted regular staff training and daily briefings to reinforce company standards and policy compliance
- Reviewed daily rate variance reports and verified reservations were logged under the correct market segments
- Coordinated with housekeeping to ensure rooms were ready ahead of arrivals and followed up on discrepancies
- Monitored timely OTA payment processing and followed up on pending pay masters
- Arranged daily guest transportation and monitored the daily late checkout report
- Met with departing guests to ensure a positive stay experience and encourage positive online feedback
- Scanned daily arrivals and ensured all reservations were guaranteed, following up with guests on non-guaranteed bookings
- Checked the previous day's reservations and reviewed GSA shift reports for accuracy
- Blocked rooms as per guest requests and prepared the daily pick-up report
Guest Service & Reservation Agent at Centro Sharjah Hotel (Rotana Group) (2011-01 – 2012-01)
- Managed check-ins, check-outs, and reservation bookings
- Handled group and corporate bookings, visa processing, and travel agent coordination
Reservation Agent at Holiday Inn Express (2009-11 – 2011-01)
- Supported booking operations, guest communication, and OTA management
Guest Service Associate at ITC Kakatiya (2008-03 – 2009-10)
- Handled front desk operations, cash handling, and guest registration
