Vasishta S

Results-driven Customer Success and Pre-Sales professional with experience in SaaS customer engagement, onboarding, client relationship management, lead qualification, and customer retention. Skilled in understanding customer requirements, providing consultative solutions, resolving customer concerns, and collaborating with cross-functional teams to improve customer experience. Experienced in customer onboarding, cold calling, CRM management, stakeholder communication, and customer support in startup environments.

Adept at building long-term client relationships, improving user adoption, and contributing to business growth.

Pre-Sales Executive at Propsoch (2026-01 – Present)

• Engage with prospective customers to understand their requirements and buying journey.
• Provide consultative guidance by explaining platform offerings and services to help customers make informed decisions.
• Conduct outbound cold calling, lead qualification, and follow-up activities to nurture potential customers.
• Coordinate with banking partners and internal advisory teams to support customers throughout the process.
• Collaborate closely with technology and marketing teams to improve customer experience and feedback loops.
• Manage CRM updates, customer interaction records, and lead tracking activities efficiently.

Customer Success Associate at Learnyst (2025-01 – 2025-12)

• Successfully onboarded and trained new customers on the Learnyst SaaS platform.
• Built strong customer relationships that improved customer retention and engagement.
• Resolved customer queries and technical issues with a customer-first approach.
• Provided timely support and issue resolution, improving user experience and reducing churn.
• Collaborated with internal teams to address customer pain points and improve customer satisfaction.

Marketing Consultant / Business Development Officer at Amoeba Groups (2019 – 2024)

• Managed client relationships and supported business development initiatives.
• Conducted market research and analysis to identify customer needs and business opportunities.
• Supported marketing and sales strategy execution to improve customer reach and engagement.
• Collaborated with vendors and suppliers to improve operational efficiency.

Senior Engineer at Addit Labs, Bangalore (2018 – 2019)

• Designed and maintained a comprehensive database for universal remote controls.
• Prepared detailed reports and metrics related to database performance and usage trends.
• Established SOPs for signal acquisition and quality management.
• Trained new employees on database management procedures and quality standards.

Diploma in Mechatronics Engineering – JSS Polytechnic, Mysore