Vedant Mahida

Customer-focused professional with experience in customer service, sales, operations management, and team leadership. Experienced in managing daily operations of a high-volume Pizza Pizza franchise, delivering exceptional customer service, supervising staff, handling scheduling, inventory management, and resolving customer concerns. Strong background in building client relationships, problem-solving, communication, and working effectively in fast-paced environments.

Seeking opportunities in sales, customer service, real estate, business development, or operations where strong relationship-building and organizational skills can contribute to company success.

Franchise Operations - Pizza Pizza Franchise - Nova Scotia

(2022-01 - 2026-12)

• Managed day-to-day operations in a customer-facing business environment.
• Supervised and trained staff while maintaining high service standards.
• Handled customer concerns and resolved issues professionally.
• Managed inventory, scheduling, vendor coordination, and operational tasks.
• Supported local marketing initiatives and customer engagement efforts.
• Maintained strong customer satisfaction through exceptional service and problem resolution.

Customer Service Representative - FedEx

(2021-01 - 2022-12)

• Responded to customer inquiries across multiple communication channels.
• Resolved complaints and maintained accurate customer records.
• Coordinated with internal teams to ensure customer satisfaction.
• Delivered professional support in a fast-paced environment.

Customer Experience Associate - Walmart

(2020-01 - 2021-12)

• Assisted customers and provided exceptional service.
• Trained newly hired customer service associates.
• Addressed customer concerns according to company policies.
• Supported daily operations and safety procedures.

Press Assistant - Farnell Packaging

• Assisted in the operation and setup of printing and packaging equipment.
• Supported production processes to ensure quality standards and deadlines were met.
• Performed material handling, equipment preparation, and quality checks.
• Worked safely and effectively in a fast-paced manufacturing environment.
• Collaborated with team members to maintain efficient workflow and production targets.

Cashier - Dollarama

(2020-01 - 2020-12)

• Delivered friendly and efficient customer service.
• Processed transactions accurately and maintained cash balances.
• Assisted with daily store operations and team objectives.

Electrical Engineering Studies - Saint Mary's University

High School Diploma - Shree Swaminarayan Gurukul