Veena Koul

An astute & result oriented professional extensive experience in hospitality industry in administration, HR and in event management. A keen strategist with expertise in handling entire operations of front office with focus on top line & bottom-line profitability by ensuring optimal utilization of resources. Handled operations in other 3 star facility guest house M/s, Upkar holiday home new friends colony New Delhi.

Attained proficiency in EVENT MANAGEMENT, and Business Development activities. Proficient in developing & streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. Manage staff, preparing work schedules and assigning specific duties.

Inspecting all departments for SOP implementation. Effective communicator & team leader with strong analytical, problem solving & organizational abilities and proven track record of forging business partnerships.

General Manager - Best Western Sky Hotels - Sector -15 Gurgaon

(2013-11)

Currently working with Formerly Best Western Sky Hotels sector -15 Gurgaon. A chain of hotels all over world with 4000 hotels. Working as a General Manager. Assistants and assign department heads to help manage the hotel. Creating a work schedule, hiring new employees and training staff duties.

• Performs the role of "Standard Bearer", ensuring that each criteria in are communicated, understood, achieved and maintained by hotel staff.
• Performs each criteria as contained in "General Manager's Standard Operating Performance" in a satisfactory manner.
• Creates an operating environment that assures consistent guest satisfaction.
• Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
• Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
• Develops accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement.
• Managing the budget, forecasting revenues, controlling operational costs, and optimizing the property's overall profit-and-loss (P&L) performance.
• Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration.
• Maintains an appropriate level of community public affairs involvement.
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan.
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
• Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.

Operations and Planning Manager - M/s, King castle hotel Resorts

(2005-11 - 2013-07)

M/s, King castle hotel Resorts was one of the Hospitality industry where I have worked for the operations and Planning, implementing strategies to develop new strategies for new tie ups with high Profile corporate linkage. Designing & implementing various corporate, offices & customer's schemes & Extra benefit in terms of maximum discounts, Pick & drops facilities from respective destinations, like Airport, Railway stations, Meeting points etc. It's to enhance the sale, also to enhance the sales through Tele sell method.

Manager Front Office - M/s, Upkar Holiday Home - New Delhi

(1995-09 - 2005-02)

Worked with M/s, Upkar Holiday Home in New Delhi for a period of 10 years. During the period the Annual turnover increases from 2crore to 10crore. The attainments were elevated from Front office Executive to Assistant Manager to the position of Manger Front office. During the period I added High Profile clients in the List like Modi Rubber, Godfrey Phillips, Bushan steels & Strips Ltd. through my presentations & interpersonal skills.

Handled Event Management Very

Successfully for the same corporate & in addition to others too. Apart from the front office, I can handle conferences and companies.

Graduate - Arts - Kashmir University