Veena S

Experienced and dedicated professional with over 7 years of experience in customer service, front office management, verification processes, administration, and public relations. Skilled in handling customer interactions, applicant verification, jury coordination, report management, and team coordination. Strong communication and organizational abilities with proven expertise in multitasking, maintaining records, and ensuring smooth operational workflow.

Front Office Executive at Samsung Service Center (2010-01 – 2016-12)

• Coordinated with customers regarding Samsung mobile service requests.
• Maintained daily register and service activity records.
• Handled cash transactions and customer support activities.
• Assisted customers with service-related queries and issue resolution.

Front Office Executive at Yashtel Internet Service (2019-06 – 2024-11)

• Handled walk-in customers and customer support activities.
• Processed renewals, new connections, and disconnection requests.
• Escalated technical and customer issues to concerned departments.
• Maintained daily activity sheets and performed cash reconciliation.
• Conducted first-round walk-in interviews and scheduled appointments.
• Coordinated with maintenance teams for office-related requirements.
• Managed ID card distribution and employee entry/exit records.
• Coordinated with internal and field teams for daily work assignments.
• Assisted management in organizing company events and activities.

Chief Verification Officer at Twell Media Private limited (2025-02 – 2026-05)

• Verified applications submitted by candidates applying for awards.
• Conducted jury coordination and handled jury calls professionally.
• Maintained daily reports and weekly performance reports.
• Ensured proper documentation and verification procedures.
• Coordinated with internal teams regarding applicant status updates.

– Amrutha Public School

– Yelahanka 1st Grade College, Bangalore