Veeramani Kathirvelu

Support Engineer with 2+ years of experience in incident management, SLA adherence, and system reliability across banking and financial services. Expert in SQL, Unix, Control-M and ServiceNow. Holds a Master in AI (OutSkill) with hands-on expertise in Claude AI & ChatGPT prompt engineering, Kaiber AI video production, NotebookLM, and emergent AI workflow automation — bringing a rare blend of operational excellence and cutting-edge AI capability.

Support Engineer - Corpo Financial Services

(2025-01)

Support Engineer - IDFC First Bank

(2021-04 - 2024-12)

• Achieved 99.9% uptime by proactively monitoring systems and resolving issues before SLA breach.
• Reduced batch processing time by 30% through Control-M job optimisation and scheduling redesign.
• Cut MTTR by 25% using structured RCA methodology and automated SQL validation scripts.
• Saved 5+ manual hours/week by automating SQL reporting and data validation workflows.
• Maintained SLA adherence above 95% across all production incidents.
• Zero unplanned outages in FY2023 — maintained 24/7 reliability of critical banking systems.
• Improved batch job success rate by 20% by refining Control-M scheduling and fixing dependency failures.
• Reduced repeat incidents by 35% through structured RCA documentation and proactive fixes.
• Cut onboarding time by 50% by building SOPs and knowledge base adopted by 3 team members.
• Managed incident, problem & change lifecycle end-to-end using ServiceNow across 15+ production releases.

Digital Sales Executive - Live Digital Marketing

(2018 - 2021)

• Grew client retention by 20% through consultative solution-based selling with SMB clients.

Master - Artificial Intelligence - OutSkill Institute (2026)

B.Sc - Information Technology - Mumbai University (2020)