Desktop Support Engineer at Union Bank Of India (Vendor-Bharat IT Services Ltd) (2025-07 – 2026-02)
Provided desktop support services for Union Bank of India including hardware configuration, software installation, and troubleshooting.
- Installed, configured, and supported MS Outlook 2019/2021, Office 365, resolving mail client issues for end users.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up workstations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed network printer drivers into the systems and troubleshoot print issues.
- Configured and troubleshoot antivirus issues by updating patches in Trellix Endpoint Management Server and resolving endpoint security concerns.
- Diagnosed and troubleshot hardware, software, and network issues.
- Installed and configured operating systems and applications.
- VoIP phone setup & troubleshooting
Desktop Support Engineer at Supernova Pvt Ltd (2024-01 – 2025-03)
Resolved IT support requests and managed desktop infrastructure for 100+ users with focus on ITIL best practices.
- Resolved 20+ IT support requests per day via ServiceNow, improving average response time by 20% in line with ITIL best practices.
- Administered MS Outlook 2019/2021 and Office 365 for 100+ users, resolving advanced mailbox, profile, and connectivity issues.
- Troubleshot hardware, software, and network problems for end users in a Windows domain environment, ensuring minimal downtime.
- Remotely supported end users using MSTSC, RDP, and AnyDesk, quickly diagnosing and resolving incidents.
- Configured and troubleshot Active Directory (ADUC), DNS, DHCP, Group Policy, and domain-join issues, reducing recurring incidents by 15%.
- Diagnosed and resolved Group Policy (GPO) errors, user account lockouts, trust relationship failures, and other domain infrastructure issues.
- Managed IT asset inventory and documentation for desktops, laptops, and software licenses.
- Performed weekly health checks on PCs and laptops to identify and remediate virus infections and performance issues.
- Installed and updated software applications based on business requirements, ensuring compatibility and security adherence.
- Managed antivirus policies and definition updates via Symantec Endpoint Management Server, proactively addressing endpoint security issues.
System Engineer at Tecosim Pvt Ltd (2019-07 – 2021-02)
Managed end-to-end installation, configuration, and maintenance of systems in a Windows domain environment.
- Managed end-to-end installation, configuration, and maintenance of systems in a Windows domain environment.
- Troubleshot complex hardware, software, and network issues to minimize downtime and ensure smooth operations.
- Monitored system performance and implemented upgrades and patches to enhance stability, security, and efficiency.
- Administered user access controls, performed regular backups, and maintained accurate system documentation.
- Provided technical support to internal teams, ensuring high system availability and reliable IT services.
