Velankanni R.

Customer Success Representative with 2 years of experience in B2B Managed Database Support, specializing in customer relationship management, issue resolution, and client satisfaction. Proven ability to handle customer inquiries efficiently, resolve complex concerns, and provide exceptional support.

Customer Success Representative at Mydbops (2024-07 – Present)

Working as a Customer Success Representative with 2 years of experience in B2B Managed Database Support, specializing in customer relationship management, issue resolution, and client satisfaction. Proven ability to handle customer inquiries efficiently, resolve complex concerns, and provide exceptional support.

Content Quality Associate, English/French at Amazon.com (2012-10 – 2014-05)

Worked as a content quality associate for English/French language.

• Performing e-book content quality using kindle devices
• Email communication with publishers

Specialist at AXA Business Services (2007-10 – 2010-08)

Worked as a customer service specialist.

• Processing medical bills
• Making payments

Master of Computer Science in Computer Science – Pondicherry University (2004 – 2006)

Bachelor of Computer Science in Computer Science – Bharathidasan College for Women (2002 – 2004)

HSC – Thiruvallur Government Girls Higher Secondary School (2000 – 2001)

SSLC – Societe Progressiste High School (1998 – 1999)