Senior Team leader - DIGITIDE SOLUTION LIMITED
(2025-01 - 2026-05)
- Led collections team for TMFL X Bucket and Axis Bank portfolios
- Managed daily operations and ensured achievement of recovery targets
- Handled escalated delinquent accounts and negotiated repayment solutions
- Prepared MIS reports and monitored performance metrics
- Coordinated with internal teams for process improvements
- Ensured compliance with collection policies and RBI guidelines
- Managed data uploads and maintained MIS accuracy
- Communicated with branches for high-priority case updates
Senior Team leader - SREE KRISHNA AGENCY
(2023-12 - 2024-12)
- Supervised collections team to achieve monthly recovery targets
- Handled high-value delinquent and escalated accounts
- Trained and coached team members for performance improvement
- Monitored daily productivity and ensured compliance adherence
- Generated performance reports for management review
Senior Team leader - JUMBOTAIL TECHNOLOGIES PRIVATE LIMITED
(2022-05 - 2023-11)
- Led contact centre operations for B2B grocery eCommerce platform
- Improved team productivity and customer satisfaction by 20%
- Managed vendor, customer, and internal stakeholder communication
- Handled escalations and resolved complex customer issues
- Conducted training and performance improvement programs
Team Leader Out bonding sales - ARMSOFTTECH AIR PRIVATE LIMITED
(2021-08 - 2022-04)
- Managed outbound sales team for education product sales
- Converted leads into sales through effective follow-ups
- Guided students on course selection and enrolment process
- Maintained lead tracking database and ensured follow-up accuracy
- Achieved sales targets through team coordination
Customer Service Associate & Assistant Team Leader - TELEPERFORMANCE PRIVATE LIMITED
(2020-02 - 2021-07)
- Handled customer collections and payment follow-ups
- Identified high-delinquent accounts for priority action
- Assisted team members in call handling and training (OJT support)
- Managed escalation calls and resolves customer issues
- Educated customers on repayment options and account updates
