Manager – HR & Learning & Development - G. Pulla Reddy Sweets Pvt. Ltd.
(2026-01)
- Managing end-to-end HR operations for 400+ employees across factories and corporate office.
- Handling payroll processing, salary administration, annual increments, and compensation revisions.
- Managing recruitment, onboarding, induction, and employee documentation.
- Ensuring compliance with PF, ESI, Bonus Act, and labor regulations.
- Coordinating statutory audits, labor inspections, and vendor management.
- Conducting employee engagement, recognition, and workforce development initiatives.
- Maintaining HRIS systems and employee records.
- Supporting employee relations and grievance management activities.
Manager – HR & Learning & Development - Vijetha Super Market Pvt. Ltd.
(2023-10 - 2026-01)
- Led HR and L&D functions across retail operations.
- Managed recruitment from store-level associates to senior leadership positions.
- Planned manpower budgeting based on business projections.
- Developed and executed training calendars and competency-based learning programs.
- Managed induction, NSO training, OJT, cashiering, and operational training.
- Coordinated employee growth programs and internal promotions.
- Developed SOPs and collaborated with Store Loss Prevention teams.
- Managed payroll processing and statutory compliance.
- Delivered monthly MIS reports and L&D effectiveness analysis.
Sr. Executive – Learning & Development - BigBasket (Innovative Retail Concepts Pvt. Ltd.)
(2022-08 - 2023-10)
- Conducted induction and certification programs for CSAs and Store Management teams.
- Managed trainer standardization audits and certifications.
- Delivered customer service, process, cashiering, and operational application training.
- Coordinated certifications with stakeholders and HO Process Excellence teams.
- Conducted FnV QC, Juice Associate, and Self-Checkout training.
- Developed training modules for new business processes.
- Supported store launches and refresher training across Hyderabad, Vijayawada, Visakhapatnam, and Nagpur.
- Tracked PKT completion, attendance, and certification closures.
Store Training Manager - Metro Cash & Carry, Guntur - Guntur
(2021-04 - 2022-08)
- Conducted induction, classroom, and on-the-job training programs.
- Led internal movement and cross-functional training initiatives.
- Handled customer feedback analysis through NPS and corrective training.
- Conducted training audits and compliance programs.
- Developed and executed monthly training calendars aligned with business needs.
- Managed learning records through MPOWER Global Training Tool.
- Trained teams on applications, systems, sales skills, and customer service.
- Supported shrinkage reduction initiatives and operational excellence programs.
- Conducted staff engagement and grooming standards programs.
Sr. Executive – Learning & Development - Ratnadeep Retail Ltd.
(2020-04 - 2021-04)
- Conducted classroom and OJT training for store associates and management.
- Delivered cashiering, operational, and COVID-19 safety training.
- Managed CSA certifications and employee development initiatives.
- Facilitated NSO training programs and store launch support.
- Developed training content and engagement activities.
Regional Trainer – Learning & Development - Heritage Fresh (Future Retail Ltd.)
(2017-01 - 2020-03)
- Managed training operations across Andhra Pradesh and Telangana.
- Conducted induction, cashiering, operational, and DC process training.
- Delivered management development programs.
- Coordinated NSO training programs for new stores.
- Conducted employee certifications and post-training assessments.
- Developed training modules for: Selling Skills, Customer Service, Grooming Standards, FMCG Operations, Store Operations
Executive Trainer – Retail & Logistics - C2C Concept 2 Completion
(2014-10 - 2016-12)
- Managed training and placement operations under PMKVY.
- Led teams comprising counselors, telecallers, HR executives, and trainers.
- Conducted Retail, Logistics, Computer Skills, Customer Service, and Product Knowledge training.
- Coordinated placements and client requirements.
- Managed training MIS and reporting systems.
- Developed Customer Service and Grooming Standards modules.
Executive – GR Inbound & Outbound Operations - Reliance Retail Ltd.
- Managed inbound and outbound warehouse operations.
- Handled ASN creation, GRN posting, stock reconciliation, and DMS activities.
- Coordinated stock movement and RTV processes.
- Managed vehicle tracking, pallet tracking, and daily operational MIS.
- Led a team of 44 personnel including associates and handling staff.
