Vengi S

Senior Operations Leader with 11 years in merchant acquiring and payments — spanning the full merchant lifecycle from KYC onboarding and Base24 configuration through chargeback resolution, settlement reconciliation, and fraud deactivation. Built and sustained 100% SLA delivery across South and East India for over a decade while managing a team of 11 across a high-volume, compliance-critical environment at Fiserv (ICICI Merchant Services). Operationally hands-on across India, Singapore, and Hong Kong POS deployments with direct ownership of regulatory compliance workflows including CDD, EDD, PEP screening, and AML processes.

Trusted as SPOC for merchant escalations, audit coordination, and business continuity — a function others escalate to, not from.

Senior Team Leader – Merchant Acquiring Operations - Fiserv India Pvt. Ltd. (ICICI Merchant Services Pvt. Ltd.) - Chennai, Tamil Nadu

(2014-06 - 2026-04)

• Lead and mentor a team of 11 across end-to-end merchant onboarding for South & East India, consistently achieving 100% SLA compliance across all transaction queues with zero regulatory violations.
• Serve as the primary SPOC for critical merchant, compliance, and transaction escalations — resolving complex cross-stakeholder bottlenecks that other teams cannot close independently.
• Supervise POS (PAX) terminal onboarding operations across India, Singapore, and Hong Kong, providing APAC-level regional operational coverage within a single-team structure.
• Own KYC, CDD, and EDD workflows end-to-end, ensuring every onboarded merchant meets institutional risk standards and current regulatory requirements at time of activation.
• Execute PEP compliance screening and fraud-deactivation workflows, protecting merchant portfolio integrity and minimising institutional exposure.
• Coordinate audit preparation, maintain compliance documentation, and ensure operations remain audit-ready at all times — with zero adverse audit findings on record.
• Orchestrate Pan-India E-Commerce merchant onboarding including MID validation, credit checks, Base24 merchant setup, and payment gateway enablement within defined TATs.
• Manage terminal assignments and application capture workflows using Base24, Salesforce CRM, and FCRM, ensuring zero configuration backlogs across South & East India zones.
• Oversee merchant settlement reconciliation and payment credits via NEFT/RTGS/Cheque, maintaining zero settlement discrepancies across all active merchant accounts.
• Spearheaded Business Continuity Planning (BCP) initiatives that eliminated operational downtime during critical incidents, maintaining SLA performance through disruptions.
• Led bulk query resolution projects that significantly reduced TAT and improved team output productivity across South & East India operational zones.

MBA - Finance - University of Madras

B.Sc. - Mathematics - University of Madras