Venkat Dussa

"Results-driven Operations professional with 13 years of experience scaling hyperlocal dark store networks. Proven expertise in 10 minute delivery models, SLA adherence, and last-mile fleet optimization. Adept at driving cross-functional teams to minimize order defects, control shrinkage, and maximize inventory health across multi-site fulfillment networks."

Cluster Operations Manager at Swiggy (Present)

Cluster Manager-Operations & Dark store Manager at Zepto (2022– 2025)

• Leading all aspects of dark store operations including but not limited to inbound, inventory, outbound, manpower planning, rostering, training and employee engagement.
• Handled multiple Dark stores and setup the store operations on streamline
• Taking care of all aspects of riders operations pertaining to our micro market, including but not limited to rider planning, on boarding, QMS, productivity, training and engagement
• Lead and execute the dark store capacity planning with respect to infrastructure and manpower.
• Contribute towards development and implementation of SOP's
• Work cross functionally with peers will empower to do my best work - Run experiments that will challenge our assumptions and makes my company better.
• Achieving high level of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of goods
• Responsible for day-to-day Operations at Store / Warehouse Level and ensure the time deliveries to be done.
• Maintain DSD records, document necessary information and utilize reports to project warehouse status
• Co-ordinate with MH operations team to ensure availability of stocks to Hub operations
• Monitoring functionality of In-house Mobile and Web based applications to optimize operation

Ecom Hub-Incharge/Cluster Hub manager at Spencer's (2018-01 – 2022-02)

Supply Chain Executive & Sales operations at GLOBUS stores pvt. ltd. (2013-01 – 2018-12)

Supply Chain Executive (2yrs) and Sales operations (3yrs)

M.B.A in FINANCE & MARKETING – SWARNA BHARATHI INSTITUTE OF SCIENCE TECHNOLOGY, KHAMMAM (2010-01 – 2012-12)

Bachelor of Commerce – R.J.C DEGREE COLLEGE, KHAMMAM (2010-12)

Intermediate – VANI JUNIOR COLLEGE, KHAMMAM (2007-12)