Leader - Pret A Manger (Reliance) - Mall Of Asia
(2026-01)
- Oversee daily store operations with a primary focus on speed of service, product quality, and premium customer experience.
- Mentor and motivate team members to consistently achieve sales targets while maintaining global brand standards.
- Resolve complex guest feedback issues using empathetic service recovery to build long-term brand loyalty.
- Maintain strict compliance with SOPs regarding inventory management, waste reduction, and cash handling.
Assistant Manager - McDonald's - Bangalore
(2024-08 - 2026-01)
- Spearheaded the Food Quality Management (FQM1) and Customer Experience (CEM2) departments, resulting in measurable improvements in service metrics.
- Coached a diverse team on hospitality standards to elevate service consistency and guest satisfaction scores.
- Managed end-to-end inventory logistics, including procurement, storage, and accurate record-keeping to minimize overstock.
- Designed and delivered structured hospitality training modules for new hires and tenured staff.
Shift Manager - McDonald's - Bangalore
(2023-08 - 2024-07)
- Directed high-volume shifts, prioritizing accuracy and quality across both front-of-house and kitchen operations.
- Led a crew of 15+ members to exceed hourly sales goals and service time targets.
- Executed rigorous inventory audits and maintained par levels to eliminate stock shortages and reduce waste.
Barista / Crew Member - McDonald's - Bangalore
(2022-03 - 2023-06)
- Promoted from Crew Member to Barista within 8 months based on performance and technical skill.
- Crafted premium espresso-based beverages while ensuring 100% compliance with FSSAI and brand hygiene guidelines.
- Trained incoming staff on equipment calibration, recipe standards, and core QSR operational procedures.
