Venkatprasad A N

I Have 10 years of professional experience with a well-rounded skill set that includes financial, Accounts & Content moderation proficiency, and effective people management skills. I have successfully managed teams, guiding them towards achieving common goals while also providing mentorship and support to team members to help them reach their potential.

• Ensuring in meeting all the CVA’s & set targets. Primary task is to drive quality & performance.
• Managing team attendance, Attrition, shrinkage, rostering, transportation, performance ratings, 
• Weekly audits, Compliance checks / audits, EOD & SOD meetings to understand the day status.z
• Spend time understanding team members' needs and identifying areas for improvement.
• Working on RCA for all the errors committed by the team member & sharing the feedback.
• Provide weekly, monthly coaching and feedback through one-on-one sessions or when ever required.
• Extending support for other location team members in cascading the updates related to process.
• Following Upline Assignments: Dedicatedly fulfilling assigned tasks and responsibilities.
• Dealing with other stakeholders ie, Quality, Training, Hiring, Tech, Security, Facility, Transport, HR etc.
• SPOC for Asset management, Hiring activity, Wellness activity & CSR activity.

Master of Commerce (M.Com) degree! M.Com is a postgraduate program that typically focuses Accounting, finance, business management, and more.