Lead Travel Consultant (Promoted) - American Express Global Business Travel - Bangalore, India
(2018-05)
Group Bookings, Events Management, Business Travel, Relocation Travel (Global Clients and Meetings & Events from May'18- current). Corporate travel management/ Data reporting/ PNR & email audit/ Queue management, Process streamlining. Specialized in booking SOTO flights and hotels for Business and Relocation trips.
- Internal auditing daily basis to avoid client policy violation and revenue loss to company.
- Collaborated with colleagues to implement best practices across departments and exceed team goals. Strengthened quality controls to enhance revenue and control downtime.
- Kept abreast of all airline rules, regulatory requirements, and industry standards when scheduling travel arrangements.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Providing effective reports to the client in times of crisis like airline strikes / weather issues etc. Coordinating efforts to ensure the travelers are aware of any crisis & that adequate support is provided as required.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Providing service excellence to customers through telephone, e-mail and in personal to achieve the highest levels of customer satisfaction.
- Co-ordinating with the airlines for groups fare and processing EMD
- Supporting the client onsite during group travel moment.
- Sharing the daily reports with Events managers.
- Creating the profile based on the client requirements.
- Internally Moved to Groups Team
- Handling Groups booking, events and hotel bookings.
- Whenever required supporting client onsite during events and meetings.
- Creating process SOP to streamline the process for new hires.
- Managing cost report and traveler's manifest.
- Managing emails and queue on regular basis.
- Co-ordinating with the clients to create travel policies.
- Profile creations in GDS to process the booking.
- Clearing pending outstanding, ADM's and missing tickets.
- Negations with the airlines for groups fares and airline policies.
Promoted as Team Leader - Infiniti Software Solutions - Chennai, India
(2016-04 - 2018-05)
- Training the staff on Ticket issuance, Reissue, Cancellation of Flight booking Domestic & International, Train, Bus, Hotel, Emails etiquette and Phone etiquette.
- Follow up with the team on the daily basis issues and resolving the problems.
- In charge of Travel related services to all corporate clients.
- Providing service excellence to customers through telephone, e-mail and in person in order to achieve the highest levels of customer satisfaction.
- Coordinating with the team to maintain staff roster based on requirements and business continuity, generate reports as requested and analyze data to assist in identifying areas for improvement and training needs.
- Preparing task roster for the month based on the company policies.
- Ensure compliance with company's procedures for documentation, ticketing, voids, refunds of team members
- Sharing the team reports on the weekly basis (Phone Calls /Bookings /Cancellation /QC reports)
- Ensure compliance with client's corporate travel policies and as per SLA.
- Follow up with the airline for waivers, promo code renewal & airline updates.
- Raising EMD for group bookings and resolving the ADM.
- Understanding the goals of an organization and developing a clear vision on the team parameters and motivating the team towards it.
- Supplier mismatch reports (Invoicing and credit notes)
Ticketing Executive - Infiniti Software Solutions - Chennai, India
(2012-09 - 2016-03)
- Ticket issuance, Reissue, Cancellation of Flight booking Domestic & International, Train, Bus, Hotel, Emails etiquette and Phone etiquette.
- Ensure compliance with client's corporate travel policies and as per SLA.
- Co-ordinating with Corporate Travel admins and processing the bookings and cancellation
- Hotel and car booking for corporate clients.
- Providing service excellence to customers through telephone, e-mail and in person to achieve the highest levels of customer satisfaction.
