Vibhore Sharma

Analyzed customer feedback and engagement data from 1000+ consumer interactions. Tracked event performance metrics including leads, app downloads, and sales conversions. Created reports and dashboards using Excel and Google Sheets.

Marketing Executive & Customer Support (Intern) at Sid's Farm (2025-08 – 2026-01)

• Analyzed customer feedback and engagement data from 1000+ consumer interactions.
• Tracked event performance metrics including leads, app downloads, and sales conversions.
• Created reports and dashboards using Excel and Google Sheets.
• Conducted competitor analysis and market research to support marketing decisions.
• Generated actionable insights that improved campaign effectiveness.

Product Operation Cx at slice (2026-01 – Present)

• Monitored operational and customer experience metrics to identify process bottlenecks and improve service efficiency.
• Analyzed transaction and workflow data using Excel and Google Sheets to generate actionable business insights.
• Created performance reports and KPI dashboards for stakeholders.
• Collaborated with Product, Customer Support, and Operations teams to improve process efficiency.
• Performed root cause analysis on customer issues and recommended process improvements.
• Supported data-driven decision making through reporting and trend analysis.

Bachelor's in computer application – Lovely Professional University (2023-08)

Intermediate – Thukral Public School Loharu (2022-04 – 2023-03)

Matriculation – Thukral Public School Loharu (2020-04 – 2021-03)