Vidhya Lakshmi

Motivated Mechatronics Engineering graduate with experience in technical support and business operations. Passionate about Robotic Process Automation (RPA), with strong analytical and troubleshooting skills and an eagerness to learn modern automation technologies.

Business Operations Associate at MTR SHAFTS & ENGINEERING (Present)

• Coordinated daily business operations and administrative processes.
• Maintained operational records, invoices, and documentation via TALLY ERP.
• Worked with stakeholders to ensure smooth workflow and timely execution.
• Assisted in process improvements and managed business data using spreadsheets.

Packaged App Development Associate (PADA) at ACCENTURE (2023-01 – 2024-12)

• Undergone training in JAVA and graduated for work.
• Investigated and resolved technical issues within SLAs.
• Coordinated with teams for issue resolution and testing.
• Provided L2 support for enterprise applications via SERVICE NOW - SNOW
• Maintained incident documentation and service records.

Intern at FESTO INDIA

Online Industrial Training cum Internship Program on Automation and Robotics

Bachelor of Engineering (B.E.) in Mechatronics Engineering – RAJALAKSHMI ENGINEERING COLLEGE (2023-12)