Vidhyakaran R

Customer Communication Management (CCM) Developer with 4 years of experience in Banking and Insurance, specializing in ISIS Papyrus. Experienced in document composition, template development, XML/XSD data modeling, high-volume batch processing, production support, and AFP/PDF output generation. Strong foundation in CCM concepts with working knowledge of Quadient Inspire and the ability to quickly adapt to new technologies.

CCM Developer (ISIS Papyrus) at Tata Consultancy Services (2022-08 – Present)

Delivered end-to-end CCM solutions across requirement analysis, design, development, testing, deployment, and production support

• Designed and developed high-volume transactional documents (statements, letters, notices) using Papyrus Designer and AFP Designer
• Built and maintained XML/XSD data models for dynamic document generation
• Handled high-volume batch processing and document generation workflows for large-scale customer communications
• Developed reusable Papyrus components improving scalability and reducing development effort
• Resolved high-priority production issues within SLA, ensuring minimal business impact
• Collaborated with business, QA, and support teams for seamless delivery
• Applied core CCM principles including template design, business rules, data mapping, document generation, and output validation that are transferable across platforms such as Quadient Inspire and OpenText Exstream

Bachelor of Technology in Information Technology – Velalar College Of Engineering and Technology (2018-08 – 2022-05)