Vidisha Shenoy
Travel and Expense specialist
Hire this person
Send a job offer directly to this candidate
About
Travel and Expense specialist with 3 years in Procure to Pay at Conduent Business Services, handling employee expense claims for client entities in the UK, Germany, Central Europe, India and Bulgaria. Averaged 100 claims a day in SAP Travel Management with peaks above 200, worked to a 2 business day SLA on client queries, and owned the weekly global Put on Hold report and the month-opening client dashboard. Relocated to Bengaluru in 2025 and free to join immediately.
Experience
Senior Accounts Associate - Conduent Business Services India LLP - Ernakulam, India
(2022-06 - 2025-09)
- Processed an average of 100 employee travel and expense claims a day in SAP Travel Management, peaking above 200 on high-volume days, for client entities in the UK, Germany, Central Europe, India and Bulgaria.
- Checked every claim against client expense policy, matched supporting documents to entitlement, and cleared out-of-policy and limit-exceeding items before payment release, on claims ranging from a few hundred euros to over INR 1 lakh each.
- Ran the T&E service desk on Oracle Service Cloud, closing employee and client queries inside the 2 business day SLA that governed the account Client Service Level.
- Owned the global Put on Hold (PoH) report sent to the client every Monday, consolidating 40 to 50 held claims from every region into a single view for client review.
- Built the month-opening client dashboard on prior month T&E performance, along with ad hoc reports on request, at close to 99% accuracy.
- Wrote a SAP macro to generate the cost-exceeding-limit client report into Excel, cutting roughly 40 hrs of manual work a year.
- Trained 7 new joiners over three years on SAP T&E processing, client policy and ticket handling.
- Won the Honour Individual Roll award.
Education
Post Graduate Diploma - Financial Management (part completed), discontinued on joining Conduent (2021 - 2021)
Bachelor of Commerce - Finance and Taxation - Mahatma Gandhi University (2020 - 2020)
Higher Secondary - Commerce - Chinmaya Vidyalaya Vaduthala, Kerala (2017 - 2017)
