Senior Executive Customer Services- Chat Process - Capita India Pvt Ltd
(2016-09 - 2025-03)
Process: Virgin Media O2
- Pre checks (Data Protection Act) of the customer's business account to prevent any fraud activity
- Conduct investigations into suspected fraudulent activities for numerous SIM SWAP request
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Dealing with activation of the new business numbers, processing of MNP port-in & port out
- Processing the SIM Swap in Salesforce, barring the mobile numbers in case SIM number is lost or stolen as requested by customers
- Handling escalations queues by providing valuable solutions to clients at the priority level
- Training the new joiners on the process and getting involved with the team on resolving the issues
- Implemented process improvements that enhanced data accuracy and reduced turnaround times for customer requests
Process Associate (P2P process-Accounts Payable) - Steria India Limited
(2014-05 - 2015-07)
Process: NHS-F&A Shared Business Services
- Worked in NHS-F&A Shared Business Services P2P Process
- Verifying/Rejecting the invoices and processing the payment after verification
- Correction of various wrong entries so that the payment is made to the right supplier at the right time in SAP application
- Matching the Purchase Order to Data in Oracle
- Resolving queries and sending emails to Suppliers if in case insufficient details are provided on invoice
- Handling escalations of wrong payment, invoice no & purchase order no. missed and wrong entered & reporting to the TL/Manager with Root Cause Analysis
Analyst - KPMG
(2011-03 - 2012-11)
- Responsible for verification of stated credentials given by the client employees or vendors
- Being responsive to client needs on immediate basis
- Searching employer's credentials and conducting site visit if company seems to be suspicious
- Preparing confidential reports and assisting in business development
Associate - Bajaj Finance Limited
(2008-05 - 2011-02)
- Verification of the loan documents of the customers for auto debit loan
- Quality checking in Finnone SSO Software
- Daily control on PDC to be received and communication with the courier
