Vidyottama Mishra

Results-oriented hospitality and operations professional with over a decade of experience in front office management, reservations, CRM, vendor management, offsite events and administrative operations across global hospitality brands. Proven ability to lead cross-functional teams, optimize revenue, and deliver exceptional guest and client experiences. Adept at managing large-scale travel logistics, calendar planning, event coordination, and customer engagement strategies.

Currently upskilling in Investment Banking to build expertise in capital markets, valuation, and financial strategy—seeking to transition into a business operations or finance-facing role that blends hospitality precision with analytical rigor.

Assistant Manager-Workplace Experience - Cashfree Payments

(2025-10)

• Oversee daily office operations to ensure smooth workflow and positive environment.
• Founder's calendar scheduling, team event planning, and cross-functional coordination with administrative teams across the organization.
• Handle employee enquiries, resolve conflicts and address workplace related issues.
• Support other departments with space planning, moves and logistical needs.
• Assist in managing the budget for workplace experience initiatives and resources.

Front Office Relations - Property Share

(2023-12 - 2025-10)

• Manage end-to-end travel (domestic & international), CEO calendar scheduling, team event planning, and cross-functional coordination with administrative teams across the organization
• Greet and assist visitors, clients, and stakeholders, ensuring professional and welcoming front-office experience
• Manage multi-line telephone systems, route calls efficiently, and handle inquiries with accuracy and poise
• Experience in overseeing vendor relationships ensuring quality and optimizing costs
• Coordinate meeting schedules, conference room bookings, and internal communications across departments
• Maintain and update visitor logs, access control records, and front-desk documentation in compliance with security protocols
• Support administrative functions including courier handling, document distribution, and travel coordination
• Collaborate with HR/Admin teams to ensure smooth onboarding and office support for new employees and guests

Assistant Reservations Manager - DoubleTree Suites by Hilton Bangalore

(2017-09 - 2022-03)

• Managed daily operations of the reservations team, ensuring prompt and accurate booking processes across all channels
• Supervised room inventory, rate allocation, and availability to maximize occupancy and revenue per available room (RevPAR)
• Trained and guided reservation agents to deliver exceptional guest service and maintain brand standards
• Handled high-value booking requests, group reservations, and special guest requirements with precision and care
• Collaborated with Sales, Front Office, and Revenue Management teams to align reservation strategies with business goals
• Analyzed booking trends and generated reports to support forecasting, pricing, and performance improvement initiatives
• Managed and audited reservation operations, group/transient inventory, and real-time room availability using ONQ and IDeaS revenue management systems; monitored same-day selling strategies to maximize occupancy and revenue
• Collaborated with Revenue, Sales, and Front Office teams on rate analysis, competitor benchmarking, and forecasting based on pick-up trends, market demand, and economic shifts

Duty Manager - DoubleTree Suites by Hilton Bangalore

(2017-03 - 2017-08)

• Managed daily hotel operations ensuring smooth front office, housekeeping, and guest service functions.
• Resolved guest complaints promptly while maintaining service recovery standards and brand satisfaction scores.
• Coordinated with departments including security, maintenance, and F&B to ensure seamless guest experiences.
• Monitored shift reports, handled emergency procedures, and ensured compliance with safety and operational policies.
• Managed daily Front Office operations, ensured guest satisfaction, prepared training presentations in PowerPoint, and reported directly to the Front Office Manager.

Duty Manager - Hilton Chennai

(2015-10 - 2017-02)

• Handled guest complaints and operational issues as first point of contact, ensuring swift resolution and service recovery.
• Prepared night audit and management reports, managed inventory to optimize occupancy and prevent turnaways.
• Oversaw cashiering procedures, coordinated with finance for billing accuracy, and assumed departmental responsibilities in the absence of the Front Office Manager.

Front Office Executive - Hilton Chennai

(2013-04 - 2015-09)

• Generated downtime reports, handled check-ins and check-outs, addressed guest queries and complaints, trained new joiners, and delivered personalized service by proactively identifying and responding to guest needs and preferences.

Guest Service Agent - Hilton Chennai

(2010-07 - 2013-03)

• Greeted and registered guests with a friendly, welcoming attitude while ensuring accurate and efficient entry into the system.

Professional Certificate Programme - Investment Banking - IIM Kozhikode

B.Com - Dr. Hari Singh Gaur University

Diploma - Aviation, Hospitality & Travel Management - Frankfinn Institute of Airhostess Training