Vijai Josh

Detail-oriented MIS Executive candidate with 5+ years of combined experience in customer support, freelance project coordination, and operations. Skilled in Microsoft Excel, Power BI, DAX, Power Query, MIS reporting, dashboard creation, and data analysis. Experienced in developing interactive reports, KPI dashboards, and business insights to support operational decision-making. Strong communication, analytical, and problem-solving skills.

Freelance Real Estate Image Editor - Self-Employed

(2023-04)

• Managed end-to-end image editing projects for real estate clients across multiple regions.
• Coordinated with clients to understand requirements, provide project updates, and ensure timely delivery.
• Maintained high-quality standards while handling large volumes of image processing tasks.
• Tracked project progress, managed revisions, and ensured adherence to client expectations and deadlines.
• Successfully managed multiple concurrent projects while maintaining productivity and quality benchmarks.
• Developed strong client relationship management, communication, and project coordination skills.

Enrollment Advisor (Voice Process) - Texila Educare and Healthcare Organization

(2022-03 - 2023-02)

• Handled inbound and outbound customer interactions, addressing inquiries and resolving service-related issues.
• Maintained high levels of customer satisfaction through effective communication and problem resolution.
• Managed customer records and ensured accurate documentation of interactions and case updates.
• Coordinated with cross-functional teams to facilitate timely issue resolution and service delivery.
• Monitored performance metrics and consistently achieved productivity and quality targets.
• Contributed to process improvements aimed at enhancing customer experience and operational efficiency.

Customer Support Associate (Non-Voice Process) - Sovereign Services

(2019-03 - 2021-12)

• Managed customer support activities through email and chat channels.
• Responded to customer queries, concerns, and service requests within defined service levels.
• Maintained accurate records, case histories, and operational documentation.
• Ensured timely resolution of customer issues while adhering to organizational quality standards.
• Collaborated with cross-functional teams to investigate complex customer issues, provide timely resolutions, and enhance overall customer satisfaction.

BE - Civil Engineering - PPG Institute of Technology (2018-04)