Vijay Gautam

Detail-oriented NOC Engineer with 2+ years of experience in 24x7 infrastructure monitoring, alert management, and incident handling. Proven ability to monitor 100+ Linux servers, network devices, and enterprise applications using Nagios and Zabbix while maintaining 99.9% uptime SLA compliance. Strong knowledge of ITIL processes, change management, SLA/MTTR management, and structured troubleshooting.

Skilled in Linux administration, DNS, DHCP, TCP/IP networking, and system performance monitoring. Actively pursuing certification to advance toward a senior Network or Cloud Operations Engineer role.

NOC Engineer - COOLBOOTS Media Pvt. Ltd. - Gurugram, India

(2023-12 - 2026-05)

• Performed 24x7 monitoring of 100+ Linux servers, network devices, and enterprise applications using Nagios and Zabbix, maintaining 99.9% uptime and SLA compliance
• Managed end-to-end incident lifecycle following ITIL processes — alert detection, initial triage, root cause analysis (RCA), escalation to L2/L3 teams with detailed documentation, and closure
• Reduced MTTR by implementing structured runbooks and pre-defined escalation matrices for P1/P2 critical incidents, minimising business impact
• Monitored CPU utilisation, memory usage, disk I/O, and service availability in real time; proactively raised alerts to prevent critical outages before they impacted end users
• Managed complete ticket lifecycle using ServiceNow and Jira — ticket creation, SLA tracking, status updates, and closure
• Analysed network traffic patterns and security alerts to detect potential threats; coordinated with security teams for timely incident response
• Coordinated with infrastructure, application, and development teams during network changes, upgrades, and planned maintenance windows
• Administered Linux servers: managed users/groups, controlled services via systemd (start/stop/restart/status), scheduled cron jobs, analysed logs using journalctl and /var/log/* for proactive issue detection
• Performed initial troubleshooting of Linux server issues including service failures, high resource utilisation, and network connectivity problems using CLI tools (top, htop, df, free, netstat, ss, ping, and traceroute to diagnose CPU, memory, disk, and connectivity issues
• Maintained operational documentation including RCA reports, standard operating procedures (SOPs), and shift handover notes to ensure knowledge continuity across shifts
• Supported IT teams in performance optimisation initiatives, improving overall system reliability and reducing repeat incidents

PostGraduate Diploma in Computer Applications - PGDCA - Government College, Kanpur (2025)

Bachelor of Science - Mathematics - Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur (2018)