Vijay Joshi

Banking & Financial Services Professional with 8+ years of expertise in Business & Personal Banking, KYC, AML, and Compliance. Skilled in account opening (retail, wealth, business banking), insolvency projects, and stakeholder engagement. Proven ability to lead teams (18+ FTEs) and deliver audit-ready operations, KPI/SLA adherence, and customer experience excellence.

Video Verification Specialist (KYC) at GMO GlobalSign (2024-10 – Present)

Delivered live video-based KYC verifications with 100% compliance. Conducted ID validation, facial recognition, and manual video verification quality checks. Escalated fraud cases and maintained audit-ready logs.

• Delivered live video-based KYC verifications with 100% compliance
• Conducted ID validation, facial recognition, and manual video verification quality checks
• Escalated fraud cases and maintained audit-ready logs
• Achieved zero non-compliance incidents during audits

Process Expert at Barclays Global Service Centre Pvt. Ltd. (2017-02 – 2023-09)

Directed Business Banking & Account Opening operations (retail, wealth, business). Led Insolvency Practitioner & Wealth Banking projects. Oversaw KYC, AML, POCA compliance and ensured SLA/KPI delivery. Supervised 46-member team.

• Directed Business Banking & Account Opening operations (retail, wealth, business)
• Led Insolvency Practitioner & Wealth Banking projects
• Oversaw KYC, AML, POCA compliance and ensured SLA/KPI delivery
• Supervised 46-member team, driving operational excellence and customer satisfaction
• Managed MI reporting, dashboards, and audit readiness

SME – Personal Banking | Retail & Wealth Banking at Barclays Global Service Centre Pvt. Ltd. (2017-02 – 2023-09)

Managed retail & wealth account openings with compliance checks. Supported sanctions & CPB projects. Conducted daily reconciliations, error reporting, and compliance testing. Led 18+ FTEs.

• Managed retail & wealth account openings with compliance checks
• Supported sanctions & CPB projects
• Conducted daily reconciliations, error reporting, and compliance testing
• Led 18+ FTEs (12 Personal Bankers, 6 ICs)
• Designed EOD/SOD dashboards, reconciliation sheets, and MI reports
• Ensured audit readiness (SOX, BAU, internal audits)

Bachelor's Degree in Commerce – EIILM (2008 – 2010)