Chief Manger - 4 Fin Finance Ltd
(2024-12 - 2025-07)
- Primarily Responsibility to handle Business Loan P4A(BKT-1 )+P4B( BKT 2) cases
- Drive collection activity with keeping customer centricity and organizations
- Reputation and values in mind Reduce & Control NPA of the organization
- Daily Monitoring (Calls/Visits) of Portfolio as per Collection parameters
- Continuously review portfolio and report potential accounts
- To prepare action plans individually for effective Portfolio Management
- Responsibility to review account allocations and collections targets in house Team
- Ensure that the collection executives adhere to the Daily visit and share feedback
- manage productivity by fixing productivity parameters for In-house / Agencies
- Collection executives monitoring performance against set parameters and daily review the same
- Tracking of all cases so as to ensure no slippages in target
- Handling portfolios, daily updating and daily MIS. Weekly updation of clients
- Proper Allocation Of cases As per the capacity of Exe / Area
- Consistently Portfolio Review Daily & weekly
- Motivation Of Exe to meet set targets One by one discussion /case by case
- Guidance ,voiding confusion ,Arranging trainig sessions
- Conducting joint visit with Exe
- Anlyzing the portfolio in term contactabel /skip/Rtp/disput/Fraud cases
- Negotoating in cases to incraese the money collection
- Managing collection through skip tracin
Senior Manager - AXIS BANK LTD
(2022-09 - 2023-01)
- Working As a Senior Manger
- Primarily Responsibility to handle Write off cases of Home Loan and LAP
- Drive collection activity with keeping customer centricity and organizations
- Reputation and values in mind Reduce & Control Write off of the organization
- Daily Monitoring (Calls/Visits) of Portfolio as per Collection parameters
- Continuously review portfolio and report potential Writeoff accounts to legal team
- To prepare action plans individually for in house cases effective for maximum money collection or taking physical possession and auction process
- Responsibility to review account allocations and collections targets
- By agencies/ in house team
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- manage productivity by fixing productivity parameters for In-house / Agencies
- Collection executives monitoring performance against set parameters and daily review the same
- Responsibility to identify suitable tactics or strategies for timely collections
- Visitation of write off accounts along with the collection team for faster recovery
- To initiate legal proceedings in all write off accounts qualified under SARFAESI and suggest any other suitable litigation for faster recovery to take the cases at logical conclusion
- To Identify and initiate appropriate legal actions in delinquent accounts against borrowers under Arbitration and Conciliation Act 1996 for recovery of dues
- Identifying and on boarding of effective lawyer panel to support the litigation management
- Proactive legal strategy for all sticky accounts
- Tracking of all legal cases so as to ensure no slippages
- To be instrumental in legal like, Sec 138, Arbitration, sec 13/2, sec 13/4, paper publication, physical passion, SARFAESI
Manager - ICICI BANK LTD
(2019-12 - 2022-09)
- Primarily Responsibility to handle Personal Loan 180 + cases
- Drive collection activity with keeping customer centricity and organizations
- Reputation and values in mind Reduce & Control NPA of the organization
- Daily Monitoring (Calls/Visits) of Portfolio as per Collection parameters
- Continuously review portfolio and report potential 180 + accounts
- To prepare action plans individually for effective Portfolio Management
- Responsibility to review account allocations and collections targets
- By agencies/ in house team
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- manage productivity by fixing productivity parameters for In-house / Agencies
- Collection executives monitoring performance against set parameters and daily review the same
- Tracking of all legal cases so as to ensure no slippages
- Handling portfolios, daily updation and daily MIS. Weekly updation of clients
- Proper Allocation Of cases As per the capacity of Exe / Area
- Consistently Protfolio Review Daily & weekly
- Motivation Of Exe to meet set targets One by one discussion /case by case
- Guidance ,voiding confusion ,Arranging trainig sessions
- Conducting joint visit with Exe
- Anlyzing the portfolio in term contactabel /skip/Rtp/disput/Fraud cases
- Negotoating in cases to incraese the money collection
- Managing collection through skip tracin
Manager - Reliance Home Finance
(2019-02 - 2019-11)
- Working As a Manger
- Daily Monitoring (Calls/Visits) of Portfolio as per Collection parameters
- Monitoring collection activity and ensuring payments are coming as per the Desired benchmarks
- To liase with support team for data management /MIS Preparation & process Completion on monthly basis
- Responsibility to review account allocations and collections targets
- By agencies/ in house team
- To initiate legal proceedings in all NPA accounts qualified under SARFAESI and suggest any other suitable litigation for faster recovery to take the cases at logical conclusion
- manage productivity by fixing productivity parameters for In-house / Agencies
- Collection executives monitoring performance against set parameters and daily review the same
- Proactive legal strategy for all sticky accounts
- Tracking of all legal cases so as to ensure no slippages
- Handling portfolios, daily updation and daily MIS. Weekly updation of clients
- Proper Allocation Of cases As per the capacity of Exe / Area
- Consistently Protfolio Review Daily & weekly
- Motivation Of Exe to meet set targets One by one discussion /case by case
- Guidance ,voiding confusion ,Arranging trainig sessions
- Conducting joint visit with Exe
- Anlyzing the portfolio in term contactabel /skip/Rtp/disput/Fraud cases
- Negotoating in cases to incraese the money collection
- Managing collection through skip tracing
Deputy Manger - AXIS BANK LTD
(2018-02 - 2019-02)
- Working As a Deputy Manger
- Primarily Responsibility to handle NPA cases Home Loan and LAP
- Drive collection activity with keeping customer centricity and organizations
- Reputation and values in mind Reduce & Control NPA of the organization
- Daily Monitoring (Calls/Visits) of Portfolio as per Collection parameters
- Continuously review portfolio and report potential NPA accounts
- To prepare action plans individually for effective Portfolio Management
- Responsibility to review account allocations and collections targets
- By agencies/ in house team
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- manage productivity by fixing productivity parameters for In-house / Agencies
- Collection executives monitoring performance against set parameters and daily review the same
- Responsibility to identify suitable tactics or strategies for timely collections
- Visitation of NPA accounts along with the collection team for faster recovery
- To initiate legal proceedings in all NPA accounts qualified under SARFAESI and suggest any other suitable litigation for faster recovery to take the cases at logical conclusion
- To Identify and initiate appropriate legal actions in delinquent accounts against borrowers under Arbitration and Conciliation Act 1996 for recovery of dues
- Identifying and on boarding of effective lawyer panel to support the litigation management
- Proactive legal strategy for all sticky accounts
- Tracking of all legal cases so as to ensure no slippages
- To be instrumental in legal like, Sec 138, Arbitration, sec 13/2, sec 13/4, symbolic Passion, paper publication, physical passion, SARFAESI
- Proper Allocation Of cases As per the capacity of Exe / Area
- Consistently Protfolio Review Daily & weekly
- Motivation Of Exe to meet set targets One by one discussion /case by case
- Guidance ,voiding confusion ,Arranging trainig sessions
- Conducting joint visit with Exe
- Anlyzing the portfolio in term contactabel /skip/Rtp/disput/Fraud cases
- Negotoating in cases to incraese the money collection
- Managing collection through skip tracin
Assistant Manger - KOTAK MAHINDRA BANK LTD
(2015-09 - 2018-01)
- Working As a Assistant Manger(M1)
- Attending all complaints,queries,disputes regarding ECS,SI,PDC
- Interecting with default clients to recover dead amount
- Allocation of cases from time to time, motivating team by meeting and helping them cracking tough cases
- Handling portfolios, daily updation and daily MIS. Weekly updation of clients
- Checking the approvals and raising the discrepancies
- Providing required information to agency regarding Default Customers Guarantor Control loss book and NPA ratio
- Supervse Negotiation & Amicable Out of Lok Adalat Under Sec 25,138 and 420
- Monitoring collection activity and ensuring payments are coming as per the Desired benchmarks
- To liase with support team for data management /MIS Preparation & process Completion on monthly basis
- Rewiewing delinquent accounts & recovery operations for delinquent customer
- Attending Arbitration with Police protation and Court Belief
- STAR OF THE YEAR ( PAN INDIA) in Kotak Mahindra Bank Year 2016-2017
- Proper Allocation Of cases As per the capacity of Exe / Area
- Consistently Protfolio Review Daily & weekly
- Motivation Of Exe to meet set targets One to one discussion /case to case Guidance ,voiding confusion ,Arranging trainig sessions
- Conducting joint visit with Exe
- Anlyzing the portfolio in term contactabel and skip cases and by resolving the Dispute cases
- Negotoating in cases to incraese the money collection
- Managing collection through skip tracing
- legal guidelines provided by the law in force
- manage productivity by fixing productivity parameters for In-house / Agencies Collection executives monitoring performance against set parameters and daily review the same
- Responsibility to identify suitable tactics or strategies for timely collections
- Visitation of NPA accounts along with the collection team for faster recovery
- To initiate legal proceedings in all NPA accounts qualified under SARFAESI and suggest any other suitable litigation for faster recovery to take the cases at logical conclusion
- To Identify and initiate appropriate legal actions in delinquent accounts against borrowers under Arbitration and Conciliation Act 1996 for recovery of dues
- Identifying and on boarding of effective lawyer panel to support the litigation management
- Proactive legal strategy for all sticky accounts
- Tracking of all legal cases so as to ensure no slippages
- To be instrumental in legal like, Sec 138, Arbitration, sec 13/2, sec 13/4, symbolic Passion, paper publication, physical passion, SARFAESI
Jr Officer- Retail Portfolio Management Credit Card (Grade- 1) - HDFC BANK LTD (Payroll of ADFC)
(2014-08 - 2015-08)
- Working As a Collection Officer
- Rewiewing delinquent accounts & recovery operations for delinquent customer
- Making calls to customers regarding their payment Providing required information regarding credit card
- Ability to understand the problem
- Ability to give information and Knowlegde regarding the problem
- To liase with support team for data management /MIS Preparation & process Completion on monthly basis
- Attending all complaints,queries,disputes regarding credit card
- Monitoring collection activity and ensuring payments are coming as per the Desired benchmarks
Assistant Manager - J M Enterprises
(2009-10 - 2014-08)
- Interecting with default clients to recover dead amount
- Liasoning with bankers for cracking hard cases, periodic audit of receipt books, allocation of cases from time to time, motivating team by meeting and helping them cracking tough cases
- Supervise negotiation & amicable out of Lok Adalat settlement for cases
- Managing end to end transaction, analysing errors and putting controls
- Handling portfolios, daily updation and daily MIS. Weekly updation of clients
- Checking the approvals and raising the discrepancies
- To carry out other tasks as assigned by the Management from time to time
- Day to day work like E-mail correspndance,pick up arrangement & troybleshoot
- Conducting Joint vist with Exe on Hard,Disput and Nitp cases for cracking
- Handling Team Size (7 Exe +2 Caller)
- Anlyzing the portfolio in term contactabel and skip cases and by resolving the Dispute cases
- Negotoating in cases to incraese the money collection
- Managing collection through skip tracing
