Vijay

Handled customer calls and policy-related service requests Assisted customers with query resolution and complaint handling Maintained professional communication and customer satisfaction

Customer Service Associate - TeamLease Services Ltd. — IndiaFirst Life Insurance - Mumbai

(2016-11 - 2017-07)

• Handled customer calls and policy-related service requests
• Assisted customers with query resolution and complaint handling
• Maintained professional communication and customer satisfaction
• Worked in target-oriented and fast-paced service environment

Operations & Customer Handling - Family Business - Vasai

(2017-07 - 2024-04)

• Managed customer interaction and day-to-day operations
• Assisted in coordination, order handling, and service support
• Maintained cleanliness and organized work environment
• Ensured smooth workflow and timely customer service
• Developed multitasking, discipline, and responsibility

Delivery Associate - Swiggy / Zomato

(2024-04)

• Coordinated customer deliveries in fast-paced environments
• Maintained punctuality and customer service standards
• Handled customer communication and delivery coordination
• Worked efficiently under time pressure and flexible schedules

Bachelor of Commerce - B.Com - St. Gonsalo Garcia College