Vijay Patil

Retail operations and sales management professional with 9+ years of experience across large-format retail (Reliance Retail, Apple, Tata Croma), including store operations, B2B/B2C sales, inventory and stock audits, vendor management, and team leadership. Proven record of driving sales targets, managing merchandising and stock accuracy, leading recruitment and training, and resolving customer escalations. Currently leading a team of 45+ across HR operations and site management; bringing strong cross-functional retail floor and back-office experience.

HR Operations Manager - Indian Lifter

(2024-10)

• Manage site operations for rental forklifts, hydra cranes and manpower, including compliance, PO/work orders, security planning and safety audits.
• Oversee ERP-based sales and operations reporting.

Asst. Sales Manager (Home Appliances & Consumer Electronics, Laptops) - Reliance Retail Limited

(2019-03 - 2024-10)

• Led sales, stock clearance, inventory management and staff training across the HA & CE / laptop category.
• Built sales plans and identified target areas/customers through requirement-gathering and market analysis.
• Recruited, hired, trained and onboarded store associates; managed schedules to balance staffing with business needs.
• Handled merchant onboarding with basic KYC and ensured merchants were enabled for online order fulfilment.
• Reviewed profit & loss by category, prioritised high-margin lines and planned inventory accordingly.
• Prepared financial and performance reports for management to support strategic and operational decisions.

Sr. Associate – Sales - Apple Inc.

(2014-09 - 2019-03)

• Managed customer desk operations, resolved escalations, and gathered after-sales feedback to drive service improvements.
• Conducted commercial audits and stock reconciliation using RAC reporting formats; tracked and minimised value shrinkage.
• Managed in-warding/out-warding and stock transactions in SAP; produced daily, weekly and monthly sales and inventory reports.
• Planned and executed sales initiatives to hit KPIs and targets; led team scheduling, shift planning and disciplinary matters.
• Evaluated staff performance regularly and led attrition control, product-knowledge training and asset management.

Team Member - Tata Croma (Retail)

(2012-04 - 2014-09)

• Handled corporate B2B and B2C sales and managed corporate client relationships.
• Partnered with senior management on short- and long-term sales strategy and forecasting.
• Sourced new client leads online and through other channels to drive revenue growth and client acquisition.
• Generated dispatch and delivery reports and maintained warehouse inventory for key accounts.

Associate - Honeywell Turbo Technologies Pvt. Ltd.

(2009-04 - 2012-03)

• Maintained perpetual inventory accuracy and trained the team on standard operating procedures.
• Managed merchandise display and signage on the retail floor and tracked sales targets.
• Processed stock receiving, Goods Receipt Notes (GRN) and Return to Vendor (RTV) documentation.

Fire & Safety Diploma - Fire & Safety - TUV Rheinland NIFE Academy, Swargate, Pune (2017 - 2018)

B.Sc.

• Jijamata College of Arts and Science, Bhende (Pune University) (2006 - 2006)

H.S.C. Science - Science - New Arts College, Shevgaon, Ahmednagar (Pune Divisional Board) (2003 - 2003)

S.S.C.

• Balasaheb Barade High School, Shevgaon, Ahmednagar (Maharashtra Pune Board) (2001 - 2001)