Senior Salesforce QA Engineer at Compusys Systems Limited (2025-04 – Present)
Salesforce QA delivery for BCBSRI (Blue Cross & Blue Shield of Rhode Island) healthcare insurance platform.
- Analyze business requirements, user stories and acceptance criteria; design and execute test scenarios, test cases and test data.
- Perform functional, system, integration, regression, smoke, sanity, end-to-end and UAT testing across Salesforce Lightning.
- Validate Sales Cloud/Service Cloud functionality, Salesforce security/configuration, workflows, approvals, reports and custom Salesforce components.
- Execute end-to-end validation for member enrollment, policy updates, claims support, provider management and case workflows.
- Log, track, retest and close defects in JIRA; coordinate with BAs, developers and Product Owners through Agile sprints.
- Maintain regression suites and perform production/post-deployment smoke validation for releases.
Salesforce QA Engineer at NTT DATA (2022-02 – 2024-02)
Manual Salesforce CRM testing for a health insurance solution using Salesforce CRM and Vlocity CPQ.
- Prepared and executed test cases for user stories; performed functional, integration, end-to-end, regression, ad-hoc and UAT testing.
- Validated objects, page layouts, roles, profiles, security controls, sharing settings, custom labels, custom settings, workflows and formula fields.
- Supported release meetings, QA approvals, multiple environments, regression cycles and UAT/user-guide activities.
- Worked in Agile ceremonies with BA, development and Scrum teams; reported and tracked defects using Agile tooling.
Software Engineer at Cognizant (2021-05 – 2022-01)
Salesforce CRM testing for a Loan Management System for a leading US banking client.
- Analyzed BRDs, FRS and user stories; prepared test cases and executed functional, system, smoke, sanity, integration, regression, end-to-end and UAT testing.
- Validated standard and custom objects covering loan applications, KYC verification, credit assessment and document management.
- Tested customer onboarding, loan submission, document upload, approval, disbursement and closure processes.
- Validated Salesforce security/configuration, workflows, approval processes, assignment rules, formula fields, reports and dashboards.
- Managed defects in JIRA, maintained regression suites and supported production validation and post-deployment smoke testing.
Software Engineer at Tayana (2019-08 – 2019-12)
Salesforce CRM manual testing for Volvo Care using Salesforce CRM and JIRA.
- Prepared and executed user-story test cases; performed functional, positive/negative, integration, end-to-end, regression and UAT testing.
- Validated Salesforce objects, page layouts, roles, profiles, security/sharing controls, custom labels/settings, workflows, formula fields, customer portal integrations and Case layouts.
- Supported release/RCB activities, QA approvals, multiple environments, Scrum ceremonies, defect tracking and regression execution before production releases.
