Vijaya Bhaskar

UC4 Administrator with 8 Years of experience in support environment (24/7) with knowledge of both technical and business perspectives with overall 11+ years of experience in IT department. Strong hands-on experience in Creation, scheduling, deletion, modifications of jobs. Skilled at working effectively by troubleshooting and resolving problems in Automic environment. An upbeat team player with an expansive toolkit of interpersonal skills. Zeal to learn new industry updates.

Technology Analyst - Infosys – Daimler - Bangalore

(2020-09)

• Administrating and maintaining UC4(V21).
• Provided application support for UC4 Automic Web interface.
• Worked on different versions of UC4 in AWI (version 21) and in Application (Version 12).
• Good at creating jobs and scheduling them as per requirements.
• Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
• Worked in multiple system landscapes with different customers at a time.
• Troubleshoot technical issues and handled critical situations with respect to UC4 failed jobs.
• Developed documentation process and procedures in UC4 regular activities for future ease.
• Worked on job gap activities during system downtime which includes system stop and start, temporary changes in some job executions.
• Worked on regular activities like event list (customer given list of jobs to be monitored and take actions accordingly on timely manner).
• Worked on Solman activities like FRUN configuration, Managed system setups.

Systems Engineer - Infosys – Daimler - Bangalore

(2015-12 - 2020-03)

Worked on UC4 application and simultaneously in Project management which includes problem, change and incident management for 4 years (2015 Dec-2020 Mar). UC4(V12): Regular activities: Daily clean up of jobs, events, jobplans creating, editing, scheduling, deletion of jobs. Worked on Lotus notes Tool for ticket creation and reports generation for list of tickets.

Extending the calendars on yearly basis at the end of year. Stop and start of UC4 client, agents during activities on the systems. Connecting with clients for more or proactive details in job creation and scheduling.

Worked in an 8/5 work hours shift.

• Drive Major incident/problem/change processes.
• Metrics and Reporting - Established measurement, policy, standards, and control mechanisms. Established reporting mechanisms (daily, weekly, monthly, quarterly) to appropriate IT stakeholders.
• Organized monthly review of SLAs/KPI's with vendors and stake holders.
• Drive weekly Problem Management meetings.
• Managed dashboards in CISM to track the SLAs of all the services within European Datacenter.

BSc - Maths, physics and computers - Adithya Degree College, Vishakapatnam, Andhra pradesh (2015)