Training Lead - Tech Mahindra
(2025-11)
- Preparing Training plans, NHT delivery schedule and sharing with stakeholders as well as client
- Conducting OJT Production & Quality feedback meetings on weekly basis with stakeholders and explaining the error trend based on top error category
- Conduct Root cause analysis & be informed of the Error Trend to the Ops team and conduct refresher trainings
- Assessments are conducted monthly on current workflows
- Cascade Client Information on a timely manner in consent with reporting manager
- Timely execution of reports sent to stakeholders and Client on a daily/monthly basis
- Track, Maintain & Publish Attendance & Break Time reports of the Training team and NHTs to the reporting manager
- Conduct QC team meetings and continuously review performance of the Quality
- Creating Training modules, Documents, Support Materials for Ops team and QC team
- Making sure to keep the content up to date in KB, Training modules and Workflow documents
- Quarterly Audit on Training materials, KB articles
- Creating Crispers on top Quality errors & share with Ops team
- Drive Quality into the day-to-day operations. Assist Manager in timely documentation & any other task assigned by reporting manager
- Interaction with Client on weekly basis
- Creating Review slides, Newsletters, Trolicy slides for stakeholders and client on Quarterly basis
Process Specialist – Learning & Development - Cognizant
(2022-10 - 2025-11)
- Preparing Training plans, NHT delivery schedule and sharing with stakeholders as well as client
- Conducting OJT Production & Quality feedback meetings on weekly basis with stakeholders and explaining the error trend based on top error category
- Conduct Root cause analysis & be informed of the Error Trend to the Ops team and conduct refresher trainings
- Assessments are conducted monthly on current workflows
- Cascade Client Information on a timely manner in consent with reporting manager
- Timely execution of reports sent to stakeholders and Client on a daily/monthly basis
- Track, Maintain & Publish Attendance & Break Time reports of the Training team and NHTs to the reporting manager
- Conduct QC team meetings and continuously review performance of the Quality
- Creating Training modules, Documents, Support Materials for Ops team and QC team
- Making sure to keep the content up to date in KB, Training modules and Workflow documents
- Quarterly Audit on Training materials, KB articles
- Creating Crispers on top Quality errors & share with Ops team
- Drive Quality into the day-to-day operations. Assist Manager in timely documentation & any other task assigned by reporting manager
- Interaction with Client on weekly basis
- Creating Review slides, Newsletters, Trolicy slides for stakeholders and client on Quarterly basis
- Supporting two Training Academy trainers in facilitating NHT and content creation
- Supported Auto Locality Experts in Research about Speed Limits and trained multiple country operators on Local Geometry, Important Roads, Restrictions, Speed Limits Curation
Senior Trainer - Wipro
(2019-04 - 2022-10)
- Training new hire batches of US, UK, India, and European countries
- Creating New workflow presentations and revamp training decks as per the client requirements
- Day-to-day RCA (Root Cause Analysis) and application of mitigation plan for the same
- Updating training content and new workflows in KB articles
- Creating Crispers on new policy updates, new workflows, and existing policy changes
- Facilitating the new hire batch on required projects per the client requirement
- Resolving the bugs raised by Operation team leads regarding doubt cases in buganizer
- Participation in MOM and raising tip of the day
- Policy Dissemination through Elixir (Launched by Global and policy team)
- Conducting Daily Huddles regarding policies
- Completed the scheduled work as per the Requirement
- Acquired knowledge of new methods, technology & industry trends while undertaking projects
- Giving feedback and motivating for good Efficiency
- Design & documentation of new proposals on Newsletter
- Coordinating with the Policies team, Quality monitoring
- Tracking the performances on daily basis
- Built and maintained good rapport with clients
- GIS Mapping on different projects like Local Geometry, Important Roads, Restrictions, Speed Limits Curation
Senior Process Executive - Intelenet
(2016-04 - 2019-03)
Worked on Street Smart Imagery Projects:
- 3D Process
- Weavers
- Local Photo Moderation
- Street View Verification
- Biz diff
- Twigs
