Manager Support Lead - Technical Team at Mis Ambal Soft info tech Pvt Ltd. (2023-07 – Present)
- SQL flatform data management system - Electronics Medical Record management system - EMRMS. • Product support for team and Provide product training for the team for the skill development. • Visiting customer place with team for customer site - problem solving - feedback analysis - performance - customer requirement - risk analysis FMEA. • Coordinating with the R&D team for the data for product improvement etc. • Audited and Organized records for ISO 13485:2016 facing external audit.
Manager Technical Support at Mis Schiller India Pvt Ltd. (2014-04 – 2023-06)
- Managed product quality for medical equipment, ensuring compliance with industry standards. • Led projects including ECG machines and defibrillators, addressing customer issues through root cause analysis and CAPA initiatives. • Identified program-level errors in product software and embedded circuits to enhance reliability. • Conducted periodic analyses of warranty failures, providing detailed MIS reports to R&D and management for corrective actions. • Guided technical support team in troubleshooting PCB-level issues, improving resolution times. • Visited customer sites for root cause analysis, coordinating with R&D to resolve complaints within TAT. • Delivered technical support to all customer support engineers, facilitating ongoing product training sessions. • Managed technical support team, offering dedicated online assistance to customer service engineers.
Production Product Specialist -
- Coordinated production and R&D for comprehensive product technical support. • Strengthened design verification processes to support Continuous Improvement programs. • Handled complaints and analyzed product performance feedback effectively. • Developed procedures, flowcharts, and planning strategies for new product introductions. • Executed regulatory initiatives while ensuring compliance with ISO 13485:2003 standards. • Managed engineering changes and processed experimental job orders efficiently. • Analyzed field failures to identify quality issues and implement effective remedies. • Oversaw inventory management, quality improvement, process scheduling, and maintenance tasks.
Senior Production Engineer
- Developing production plans & schedules and arranging for resources to ensure achievement of predetermined targets of products. • Supervising production team for various product manufacturing, As per plan and follow up the required materials to achieve target. • Monitoring projects with respect to cost, resource development, and productivity improvement & manpower planning to ensure timely completion of the set target. • Troubleshooting all technical problems; ensuring that the work executed are in compliance with the pre-set quality specifications. • Given training to all the Production technicians, to improve the productivity. • Reporting to HO and Management of plan vs. achieved. • Performing production activities material follow up PCB trouble shooting and analyses the failure and inform to R&D for further quality improvement.
Hardware Engineer at Mis. Pragati Training Division (2003-04 – 2004-03) •
Managed computer hardware upkeep, encompassing PC assembly and comprehensive troubleshooting. • Handled PCB troubleshooting at the component level for effective repairs. • Fixed operating system errors to ensure optimal performance.
