Vijayakumar I

Result-oriented Operations and Business Development professional with 14+ years of experience in Telecom, Broadband Networks, Insurance, Retail Operations, and Team Management. Expertise in Operations Management, Service Delivery, Channel Management, Customer Relationship Management, Vendor Coordination, and Team Leadership. Proven ability to improve operational efficiency, manage large teams, enhance customer satisfaction, and achieve business growth targets.

Experienced in Telecom Operations, FTTH Services, Sales Management, Risk Assessment, and SAP SD Functional Processes.

Operations Manager - Nuron Networks India Pvt Limited

(2022-03)

• Managing broadband network operations including FTTH, wireless, and last-mile connectivity.
• Ensuring network uptime, service reliability, and SLA compliance.
• Coordinating with NOC teams for real-time monitoring and issue resolution.
• Handling major network outages and conducting root cause analysis.
• Managing customer complaints related to connectivity and service quality.
• Leading field engineers, technicians, and support teams.
• Coordinating with ISPs, vendors, and contractors for maintenance and upgrades.
• Monitoring KPIs including uptime, MTTR, and installation turnaround time.
• Supporting network expansion and bandwidth upgrade projects.
• Improved operational efficiency and customer service response time.
• Successfully managed telecom operations with minimal downtime.

Area Sales Manager - Deshkal Networks Pvt Ltd (GNET)

(2019-03 - 2022-02)

• Appointed and managed LCO franchises.
• Increased monthly collections and customer base.
• Coordinated with internal teams to resolve customer and franchise issues.
• Managed bandwidth allocation and revenue-sharing processes.
• Maintained franchise retention and business productivity.
• Recognized as Best Employee for performance excellence.

Executive Sales Manager - DHFL Pramerica Life Insurance

(2017-07 - 2019-02)

• Appointed and managed business partners.
• Achieved sales targets across insurance and loan products.
• Managed team operations, profitability, and administration.
• Conducted fraud detection, AML checks, KYC verification, and underwriting support.
• Led team training and development initiatives.

Relationship Manager - Aviva Life Insurance

(2015-11 - 2017-06)

• Managed business partner relationships and sales targets.
• Supervised operational and administrative functions.
• Conducted KYC verification, underwriting support, and risk assessment.
• Handled client escalations and customer relationship management.

Recruitment Development Manager - Kotak Life Insurance

(2014-10 - 2015-11)

• Managed sales operations and team productivity.
• Recruited advisors and business partners.
• Conducted promotional activities and client relationship management.
• Handled risk management and customer issue resolution.

Agency Development Manager - Bharti AXA Life Insurance

(2012-12 - 2014-07)

• Managed sales and operational activities.
• Developed advisor networks and business partnerships.
• Led promotional campaigns and customer relationship activities.
• Conducted team management and training.

South India Team Leader - Learning Solutions

(2011-01 - 2012-12)

• Managed SLA compliance and operational performance.
• Conducted technical and soft skills training programs.
• Led teams across South India.
• Managed DTH technical support operations and team productivity.
• Reduced operational costs and improved workflow efficiency.

Stores Manager - Tata Sky Limited

(2006-05 - 2010-07)

• Managed warehouse operations and inventory control.
• Coordinated logistics and order fulfillment activities.
• Maintained warehouse documentation and MIS reporting.
• Managed vendor relationships and quality control processes.

Store Manager - Cosmic Info Systems Pvt Ltd

(2000-05 - 2006-04)

• Managed store operations, logistics, and inventory.
• Supervised customer administration and vendor coordination.
• Maintained MIS systems and operational reporting.

Master of Business Administration (MBA) - Marketing

Bachelor of Computer Applications (BCA)