Vijayarajan Raja

IT Support Engineer and Cloud Administrator with 2+ years of experience in IT service desk operations, incident management, and enterprise technical support. Experienced in Microsoft Azure cloud administration, Office 365 management, and infrastructure monitoring. Skilled in troubleshooting software, network, and cloud-related issues while ensuring SLA compliance and high user satisfaction.

Strong background in ticket management, system administration, and cloud infrastructure support within 24×7 service environments.

Cloud Engineer at AgilizTech Software Services Pvt. Limited (2024-01 – 2026-02)

Handled IT service desk operations and cloud infrastructure management

• Handled IT service desk tickets related to Microsoft 365, Azure, and enterprise systems while maintaining SLA compliance
• Delivered L1/L2 technical support by troubleshooting software, email, and network connectivity issues
• Administered Microsoft 365 services including user provisioning, license management, Exchange Online policies, Teams, and SharePoint administration
• Monitored Azure cloud resources using Azure Monitor and Azure Security Center to ensure infrastructure stability
• Optimized cloud resource utilization and resolved performance issues impacting infrastructure services
• Supported 100+ enterprise users and collaborated with vendors to address and close technical incidents

Internship at AgilizTech Software Services Pvt. Limited (2023-01 – 2023-12)

Azure cloud infrastructure operations and technical support

• Supported Azure cloud infrastructure operations and monitored services using Azure Monitor
• Optimized cloud resource utilization, achieving approximately 20% cost reduction in infrastructure expenses
• Delivered technical support to 100+ users, troubleshooting system, hardware, and software issues
• Coordinated with infrastructure teams and external vendors to ensure timely incident resolution

B.Sc in Information Technology – The American college (2016-06 – 2019-06)