Team Lead-RTSM Support
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RTSM Support Team Lead at IQVIA with over 18 years of experience in IT, specializing in production support, business process management, and customer success. Leads a global team in Level 2, Level 3, and Level 4 data change operations for clinical trial RTSM platforms, ensuring stringent SLA adherence and maintaining zero data integrity issues across over 400 studies.
Experienced in recruiting high-performing talent, mentoring professionals, and delivering effective training programs. Successfully mobilized new team members to drive measurable productivity gains within two months of joining.
Proficient in MS SQL and Microsoft Excel with a strong focus on automation. Played a pivotal role in achieving a 75% reduction in incident resolution times globally through automation initiatives. A Certified Scrum Product Owner® dedicated to continuous process improvement, driving operational efficiency, and maintaining compliance with industry standards.
Exploring Generative and Agentic AI for Business transformation.
Team Lead-IQVIA
Feb 2011- Current
Directed a team of 15+ specialists in Level 2, Level 3, and Level 4 Data Change and Data Extract request operations across
RTSM Solutions.
Project Lead-Total Computer Software
Jul 2007 - Jan 2011
Master of Computer Application from
Siddaganga Institute of Technology - Tumkur Karnataka
Percentage: 70.72%
LVD Degree College-Raichur
Percentage: 74.74%
