Sr Business Analyst
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Senior Business Analyst with 10+ years of experience delivering enterprise IT solutions across FinTech, ERP, Retail, Telecom, and E-Gov domains. Specialized in workforce management systems and skilled in requirements gathering, process analysis, and leading UAT. Proven track record in coordinating large-scale IT projects, bridging business and tech teams, and driving successful implementations across industries.
Sr. Business Analyst – Consultant | Jan 2021 – Present
Silver Touch Technologies (2024 – Present)
Leading stakeholder workshops and business analysis for ERP implementations; streamlining documentation and testing processes.
Delivered BA support for CRM enhancement project, improving cross-team collaboration and reducing defects during UAT.
Worked on payment solutions; gathered requirements, created BRDs, and collaborated with developers to align product features with compliance needs.
Sr. Business Analyst & Technical Writer | 2017 – 2021
Pegasus Infocorp Pvt Ltd (2020 – 2021)
Documented RFID-based toll systems, NPCI integrations, API guides, and UAT support.
Created BRDs, FRDs, wireframes, and managed requirements for enterprise platforms.
Developed detailed specifications, BRDs, and end-user documentation.
Led requirement workshops, UAT, and documentation for media tech solutions.
SGS Consulting and Safexpress Pvt Ltd. · Full-time
Safexpress Pvt Ltd | Executive – BDM | 2015 – 2017
Bachelor of Engineering (BE) in Information Technology, RGPV Bhopal – 2013 (73%)
Diploma in Software Testing – Seed Infotech Limited, 2014
