Vijendar Singh

Results-driven, visionary Housekeeping Manager & Rooms Division Executive with over 13 years of progressive hospitality experience spanning international luxury resorts and high-volume corporate hotels across the UAE and India. Demonstrates proven expertise in leading end-to-end housekeeping operations, guestroom care, public area maintenance, laundry administration, and cross-departmental workflows for major global brands including IHG, Hilton Worldwide, and Radisson. A strategic Head of Department (HOD) with an established track record of elevating brand standards, driving guest satisfaction metrics, managing million-dirham operational budgets, and enforcing strict compliance with local government authorities such as DTCM and Dubai Municipality.

Deeply experienced in Pre-Opening strategies, hotel handovers, snagging, initial setup of SOPs, vendor negotiations, and CAPEX planning. Certified trainer committed to building high-performing, multicultural teams through continuous coaching, empowerment, and performance management.

Housekeeping Manager (Head of Department) at HOLIDAY INN EXPRESS SAFA PARK (2019-01 – Present)

Serve as Executive Head of Department leading all housekeeping operations, linen/laundry services, public area management, and departmental administration for a high-occupancy hotel in central Dubai. Direct a diverse workforce of supervisors, room attendants, and third-party contractors.

• Define and enforce comprehensive departmental SOPs/LSOPs to ensure 100% brand consistency, daily room turnover efficiency, and guestroom readiness in close coordination with Front Office
• Spearhead departmental preparation for official IHG Quality Audits, internal brand evaluations, and government inspections conducted by DTCM and Dubai Municipality
• Manage annual operating budgets, control payroll progress, monitor monthly P&L expenses, and maintain strict inventory management over chemicals, guest supplies, and operational equipment
• Partner with General Management and Corporate Engineering to plan, organize, and execute CAPEX initiatives, room refurbishment programs, and structural upgrades
• Coordinate directly with Director of Engineering on room preventative maintenance schedules, deep-cleaning programs, and immediate defect rectifications
• Oversee MOD responsibilities, analyze guest feedback metrics, resolve complex complaints, and drive a culture of proactive service recovery across the division
• Direct recruitment, onboarding, performance appraisals, succession planning, and continuous training under official IHG brand framework
• Achieved the Best Score Since Pre-Opening during the official IHG Quality Audit
• Awarded the Best Impact Award – HOD (2024) for outstanding departmental leadership, guest satisfaction improvement, and financial performance
• Successfully reduced operating supply waste while maintaining high guest satisfaction scores through negotiated bulk vendor agreements via BirchStreet

Assistant Housekeeping Manager at HOLIDAY INN EXPRESS AIRPORT (2017-06 – 2018-12)

Deputy Head of Department supporting full operations for a busy 381-room airport property characterized by rapid guest turnover and high check-in/check-out volume.

• Managed daily room prioritization, prospective departures, and swift turnover procedures to support high arrival rates and flight crew room readiness
• Conducted rigorous daily inspections of guestrooms, VIP suites, corridors, and public areas to maintain peak brand compliance
• Supervised monthly stock takes, uniform allocation, linen distribution, and linen wear-and-tear monitoring
• Supervised daily shift briefings, scheduled associate duty rosters, and delivered hands-on training to floor supervisors and line staff
• Handled immediate guest inquiries, special requests, and service recovery cases, ensuring zero repeat complaints

Senior Floor Supervisor (Pre-Opening) at DOUBLETREE BY HILTON MARJAN ISLAND (2017-10 – 2017-10)

Key member of the pre-opening housekeeping leadership team for a major beachfront resort expansion.

Floor Supervisor (Pre-Opening & Operational) at DOUBLETREE BY HILTON MARJAN ISLAND (2013-12 – 2016-03)

Key member of the pre-opening and operational housekeeping leadership team for a major beachfront resort expansion encompassing 723 rooms, luxury suites, and private chalets/villas.

• Participated in room snagging, deep cleaning phases, FF&E installation setup, OS&E counting and placement, and initial room setup prior to official resort launch
• Supervised floor teams across extensive villa blocks and main hotel wings, maintaining high luxury standards across expansive inventory
• Worked hand-in-hand with Front Office for room status updates using ON-Q PMS, and with Engineering for structural maintenance follow-ups
• Onboarded new room attendants, conducted daily floor briefings, and enforced Hilton Brand Standards across all operations
• Successfully contributed to the seamless pre-opening launch of two major phases of the resort (expanding from 485 keys to 723 keys)

Room Attendant at HILTON RESORT & SPA (2012-10 – 2013-12)

Delivered luxury room care and cleaning standards across a premium 475-room beachfront resort with private villas.

• Awarded Employee of the Month
• Received the Star Bond Award from Hilton Worldwide for exceptional performance and teamwork

Housekeeping Team Member at Radisson Gurgaon (2012-02 – 2012-09)

Executed daily room care, public area cleaning, and guest service tasks.

Industrial Trainee – Housekeeping at Radisson Resort & Spa (2009-08 – 2010-01)

Completed comprehensive 6-month hands-on industrial training across all sub-departments.

Bachelor of Business Administration (BBA) in Hotel Management – KIHM – Garhwal University (2007 – 2010)

Certification in Hotel Management in Hotel Management – Tbilisi, Georgia (2010 – 2011)

Senior Secondary School Certificate – Uttarakhand Board (2005 – 2007)