Vijeta Bathrey

Customer Support and Operations Executive with 3 years of experience in handling inbound and outbound customer interactions through voice and email channels. Experienced in customer service, rider document validation, case management, and back-office operations. Proven ability to resolve customer queries, maintain high CSAT, AHT, and FCR scores, and ensure compliance with service quality standards.

Skilled in CRM management, data accuracy, process coordination, and handling sensitive customer information while delivering exceptional customer experiences and operational efficiency.

Customer Support & Operations Associate - TaskUs India Pvt Ltd - INDORE

(2022-11 - 2025-11)

• Delivered customer support through inbound and outbound voice interactions, resolving customer queries and ensuring a positive customer experience.
• Managed end-to-end operational processes, including customer verification, rider document validation, documentation review, and case processing.
• Provided multi-channel support via voice and email while consistently meeting service quality and customer satisfaction standards.
• Maintained and updated customer records, interaction logs, and verification outcomes in CRM systems, ensuring data accuracy and integrity.
• Achieved key performance metrics, including CSAT, AHT, FCR, productivity, quality scores, and SLA adherence.
• Collaborated with cross-functional teams to resolve customer issues, improve operational efficiency, and streamline workflows.
• Handled sensitive customer information in compliance with data protection policies and supported onboarding and training of new team members.

Post Graduation Diploma in Computer Application - Computer Application - Makhanlal Chaturvedi National University of JOURN. & COM. (2020-07 - 2021-06)

Bachelor of Science - BIO - Govt MH. College of Sc. & H. Sc. Autonomous, RDVV University (2015-07 - 2018-06)